Ops Coordinator - Old Bridge - United Site Services

    United Site Services
    United Site Services Old Bridge

    16 hours ago

    $50,000 - $1,000,000 (USD) per year
    Description
    About USS


    United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers' project and event success.

    Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs.


    Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts.

    Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.


    By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

    Primary Purpose


    The Operations Coordinator communicates daily transportation activities to the team to ensure service and delivery goals are achieved on time.

    This position can be responsible for various aspects of dispatch including fielding incoming calls from employees and customers, routing of drivers, and account/customer resolution.

    Essential Functions

    Communicate information and instructions to drivers (schedules, route changes, road conditions, accidents, emergencies, etc.) informing them of a variety of situations that may impact their scheduled services or deliveries
    Handle all customer call-ins and updates customer on expected delivery/service times
    Make outgoing calls to customers regarding issues such as locked gates and missed services
    Support drivers during reported emergencies and provide appropriate resources to assist with issues
    Work with the customer service department on scheduling deliveries or services
    Post route & pick-ups and deliveries and sequences routes & pick up and deliveries as needed
    Review driver manifests at end of day to ensure that pencil notes have been documented and work with drivers to capture delivery/service information
    Conduct route check in to ensure that all information on the manifest is accurate and complete so that it can be posted properly
    Keep Operations Manager updated on issues and resolution of issues
    Perform other duties as assigned

    Qualifications

    Customer Service
    Teamwork
    Organization
    Time Management
    Communications
    Decision Making and Problem Solving

    Physical Requirements

    Sit while answering phones or reply to emails
    Use hands and fingers to handle, control or feel objects tools or controls
    Repeat the same movements when entering data
    See details of objects that are less than a few feet away
    Speak clearly so listeners can understand
    Understand the speech of another person
    Focus on one source of sound and ignore others
    Hear sounds and recognize the difference between them
    See differences between colors, shades and brightness

    Benefits Summary

    All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:
    Holiday & Paid Time Off (pro-rated for Part-Time employees)
    Medical/Pharmacy
    Dental
    Vision
    Employer-Paid Short-Term Disability
    Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
    Voluntary Employee Life & Accidental Death and Dismemberment
    Voluntary Spousal Life
    Voluntary Dependent Life
    Hospital Indemnity, Accident and Critical Illness
    Commuter/Transit Account
    Healthcare Flexible Spending Account
    Dependent Care Flexible Spending Account
    Health Savings Account
    401(k) with employer match
    Employer-Paid Employee Assistance Program (EAP)
    Employee Discounts

    Salary Range

    $ $24.62 / hour

    Pay Transparency Statement


    At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US.

    Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications.

    Our total compensation package includes base pay plus a comprehensive benefits program.

    EEO Statement

    Some positions may require secure site access and/or domestic air travel.

    All candidates for positions which require secure site access and/or domestic air travel must possess an acceptable form of identification to comply with state and federal regulations, such as REAL ID-compliant driver's license or state ID, or U.S.

    passport.

    This statement is not intended to require documentation beyond what is acceptable under the federal I-9 form process administered by the U.S.

    Citizenship and Immigration Services (USCIS); and should not be construed as creating additional employment eligibility verification requirements.

    United Site Services is an equal opportunity employer.

    In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law.

    Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

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