- Communicate clearly and effectively with those served by the organization, including employees, patients, clients, volunteers, visitors and vendors.
- Schedule patient appointments for all health center services.
- Collect information from the patient when they arrive, this includes, demographics, insurance, sliding fee and any copays due.
- Update and verify patient information.
- Responsible for daily data entry, charge entry, and payment posting.
- Verify patient appointments via phone two days before the appointment, and updating the patients' record on the status of the phone call.
- Scan all patient paperwork and outside documents into the Electronic Health Record (EHR) to ensure that it is organized and easily accessible.
- Manage tasks assigned by other members of the Medical team that may include, making referrals, scheduling Specialist appointments, and coordinating with Case Management staff concerning appointments for their clients.
- Manage any Medical records that come in via fax or mail, by organizing and distributing to a member of the Medical team.
- Coordinate with the RN/LPN daily to schedule vaccinations and Lab visits.
- Assist in planning, managing and coordinating patient flow in clinic areas, and day-to-day operations of the clinic to ensure high quality service provision.
- Maintain a clean, orderly and professional waiting room, reception area, and other health services areas.
- Prepare and maintain health services patient/client records in compliance with HIPAA government regulations and in accordance with Equitas Health provider standards to ensure efficient services.
- Comply with the Equitas Health Healthcare Corporate Compliance Standards of Conduct and related policies and procedures.
- Contribute to a positive work environment by demonstrating unconditional positive regard to all Equitas Health employees, interns, etc. with an understanding, awareness, and respect for diversity.
- Demonstrate unconditional positive regard to clients and conduct all aspects of job responsibilities with a focus on exceptional customer service
- Continuously grow and develop Cultural Competency, exhibiting an understanding, awareness, and respect for diversity.
- Perform other duties as assigned.
- High school diploma or equivalent is required.
- Two or more years of medical reception experience in a physician's office or equivalent combination of training and experience.
- Demonstrated exemplary customer service skills.
- Working knowledge of administrative procedures and organizational policies and procedures.
- Knowledge of CPT and/or ICD-9/ICD-10 coding and billing are preferred, along with knowledge of medical terminology.
- Experience with EMR (Electronic Medical Record) and medical billing software preferred.
- Proficiency with Microsoft Office (Access, Excel, Word and Outlook).
- Effective communication skills.
- Ability to establish and maintain effective working relationships with patients, medical staff, coworkers and the public.
- Excellent organizational skills with an ability to prioritize and manage multiple tasks.
- Ability to work efficiently without constant supervision and exercise a degree of initiative and judgment.
- Work well under pressure and possess the ability to be flexible.
- Team player with strong communication and interpersonal skills.
- Ability to maintain confidentiality.
- Professional appearance and demeanor.
- Must have sensitivity to, interest in and competence in cultural differences, HIV/AIDS, minority health, Gender Affirming Care, sexual practices, chemical dependency and a demonstrated competence in working with persons of color, and gay/lesbian/bisexual/transgender community.
- Ability to maintain confidentiality.
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Description
POSITION SUMMARY:
Working under the supervision of the Clinic Manager, the Patient Access Representative will work closely with the medical, mental health and recovery, and other staff to ensure a smooth and efficient operation of reception, data collection, answering phones, scheduling appointments, and overall administrative support to health services.
SALARY RANGE: $37,000-$46,200
ESSENTIAL JOB FUNCTIONS:
Essential functions of the job include, but are not limited to, scheduling, utilizing a computer for data entry and reporting, operating office equipment, sorting, conducting research, attending meetings, interacting with others and managing multiple schedules.
MAJOR AREAS OF RESPONSIBILITIES:
