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    Front Desk Agent - Louisville, United States - The Galt House Hotel

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    Description

    Job Summary:
    We are seeking a Front Desk Agent to be the first point of contact for our hotel guests. The Front Desk Agent will greet guests, check them in/out, handle reservations, and provide information about services and amenities.


    Qualifications:

    • High school diploma or equivalent
    • Excellent communication and customer service skills
    • Proficiency in Microsoft Office and hotel management software
    • Strong attention to detail and organizational skills
    • Ability to handle stressful situations with professionalism

    Responsibilities:

    • Greet guests and assist with check-in/out processes
    • Answer phone calls and manage reservations
    • Provide information about hotel services, facilities, and local attractions
    • Handle guest inquiries, requests, and complaints promptly and professionally
    • Maintain a tidy and presentable front desk area
    • Assist with billing and payment processes
    • Collaborate with other hotel staff to ensure a positive guest experience


    If you are a customer service-oriented individual with a passion for hospitality, we invite you to apply for the Front Desk Agent position at our hotel.


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