Valet & Bell Attendant - Kansas City - Capital Management Services

    Capital Management Services
    Capital Management Services Kansas City

    1 day ago

    $25,000 - $42,000 (USD) per year *
    Description

    Job Type
    Full-time, Part-time
    Description
    Now celebrating over a year of excellence, The Cascade Hotel Kansas City, a proud member of Marriott's Tribute Portfolio, is firmly established as a standout destination in the heart of the Country Club Plaza-Kansas City's premier entertainment and shopping district. With 177 stylish guest rooms, 15,000 square feet of event space, a two-level signature restaurant, and a vibrant rooftop bar, the Cascade offers a uniquely local, high-touch guest experience.
    We are currently seeking a dedicated and guest-focused Valet/Bell Attendant to join our team. If you take pride in delivering polished service, thrive in a fast-paced environment, and want to be part of a growing legacy-we want to hear from you.
    Position Summary:
    Reporting to the Valet Manager, the Valet/Bell Attendant is a key member of the front-of-house operations team, ensuring every guest receives a warm welcome and seamless service from arrival to departure. This hybrid role supports both valet and bell operations with a focus on delivering exceptional hospitality.
    Key Responsibilities:
    Guest Services:

    • Greet all guests in a warm, professional manner; anticipate and respond to their needs.
    • Recognize VIP and returning guests, using names whenever possible.
    • Escort guests to rooms with their luggage, explaining room features and hotel amenities.
    • Provide directions, local information, and personalized assistance as needed.
    • Make timely deliveries to guest rooms and assist with luggage storage/retrieval using claim tickets.
    • Maintain a clean, organized lobby, bell closet, and workspaces at all times.
    Valet Duties:
    • Safely park and retrieve guest vehicles while following valet procedures and safety standards.
    • Keep entrance areas clear for arriving/departing guests and emergency access.
    • Operate valet ticketing system accurately for all transactions.
    • Open/close vehicle doors and assist guests with items as they arrive or depart.
    • Follow all parking, cash handling, and inventory protocols as directed by hotel policy.
    Communication & Teamwork:
    • Stay informed of hotel activities, group arrivals, and special guest needs.
    • Communicate guest preferences or issues promptly to the Front Office Manager.
    • Support team efforts to uphold Marriott's Sincere Service standards throughout all interactions.
    Qualifications:
    • Previous experience in a guest-facing hotel or valet role preferred.
    • Valid driver's license and clean driving record required.
    • Strong communication skills and a polished, professional demeanor.
    • Ability to lift and/or move up to 25 pounds; must be able to stand for long periods and work outdoors.
    • Availability to work weekends, evenings, and holidays as required.
    Working Conditions:
    • Frequently required to stand, walk, bend, reach, and use hands.
    • Exposure to varying weather conditions and occasional use of cleaning chemicals.
    • Quiet to moderate noise level in the work environment.
    Benefits:
    • Affordable health insurance with employer contributions for full-time associates.
    • Comprehensive benefits available (medical, dental, vision, accident, critical illness, life insurance).
    • Paid Time Off (PTO) for full-time associates.
    • Exclusive Marriott travel discounts for all associates.
    Requirements
    • High school diploma/GED This job requires standing and walking for extended periods of time as well as bending, reaching, and lifting.
    • Must have a high level of energy.
    • Must enjoy working independently.
    • Must be a team player.
    • Must be willing to complete drug screen and background check in accordance with federal and state laws.
    Special Requirements:
    • Prompt and regular attendance - the hotel operates 7 days a week, 24 hours a day.
    • Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work, and overtime as required.
    • Minimum availability of 16 hours per week for part-time employees.
    • Comply with hotel and/or department uniform and professional behavior and appearance standards.
    • Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
    • Review and approve electronic timecard weekly for accuracy.
    * This salary range is an estimation made by beBee
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