No more applications are being accepted for this job
- Six (6) months recent documented experience with different levels of patient acuity.
- Recent documented experience in a Hospital or Similar setting.
- Previous recent documented experience in Customer Service.
- Previous recent documented experience in a Call Center.
- Employer Paid Pension Plan through Nevada Public Employees' Retirement System "PERS"
- Vesting in the pension plan after 5 years of qualifying employment
- Health/Dental/Vision Insurance - Less than $20 per paycheck for employee-only coverage
- Consolidated Annual Leave (CAL) - CAL is used for personal leave, holidays (eleven scheduled holidays per year), doctor appointments, vacation, and sick days up to 16 consecutive scheduled work hours (short-term sick leave), etc.
- Extended Illness Bank (a/k/a Sick Bank)
- 457 Deferred Compensation Plan
- Comprehensive Group Health Insurance Plan
- Nevada has no State Income Tax
- No Social Security (FICA) Deduction
- Yes
- No
- Yes
- No
- Yes
- No
- Yes
- No
- Yes, I am aware further communication regarding this position, may be sent in writing
Per Diem Patient Services Coordinator - Las Vegas, United States - University Medical Center of Southern Nevada
Description
Salary: $25.33 HourlyLocation : Las Vegas, NV
Job Type: Per Diem
Job Number:
Department: PT PLACEMENT CNTR
Opening Date: 04/17/2024
Closing Date: 4/24/2024 5:00 PM Pacific
Position Summary
As an academic medical center with a rich history of providing life-saving treatment in Southern Nevada, UMC serves as the anchor hospital of the Las Vegas Medical District, offering Nevada's highest level of care to promote successful medical outcomes for patients.
We are home to Nevada's ONLY Level I Trauma Center, Designated Pediatric Trauma Center, Burn Care Center, and Transplant Center. We are a Pathway Designated facility by ANCC, and we are on our journey to Magnet status.
****PER DIEM OPENING(S)****
Position Summary:
Coordinates preplanned and in-time inpatient admissions and transfers to ensure smooth flow for the patient, staff and units. Receives, prioritizes, dispatches, and documents all support service calls to include, facility building services, central transportation, and environmental services in an effective, efficient, customer service oriented manner.
Job Requirement
Education/Experience:
Equivalent to graduation from high school and three (3) years of experience working within a patient placement environment such as hospital admitting, bed control, or patient placement office.
Licensing/Certification Requirements:
None required.
Additional and/or Preferred Position Requirements
Knowledge of:
Specialized knowledge of area of assignment; office theories and principles; hospital and departmental policies and procedures; EMTALA; laws, rules and regulations governing area of assignment; medical and insurance terminology used in area of assignment; business arithmetic; multi-line telephone systems, radio console and paging systems; telephone triaging of critical and/or stressful calls; appropriate notification procedures and policies; correct business English, including spelling, grammar and punctuation; techniques for dealing properly and professionally with the public, in person and over the telephone; department and hospital safety practices and procedures; patient rights; infection control policies and procedures; handling, storage, use and disposal of hazardous materials; department and hospital emergency response policies and procedures.
Skill in:
Filling out forms and applications according to laws and guidelines in area of assignment; preparing technical and statistical reports, abstracting and manipulating data; reporting inconsistencies and discrepancies with established standards and guidelines; performing technical, specialized, complex and difficult office support work; using initiative and judgment within established procedural guidelines; applying customer service techniques; effectively handling multiple tasks and related duties; telephone interaction with staff, and visitors; working in a fast paced environment; operational procedures for information dissemination; organizing own work, setting priorities and meeting critical deadlines; preparing presentation materials for program or service offered; developing interpersonal relations with a variety of people; using computers and related software applications; using general office equipment such as phones, copiers, facsimiles and adding machines; communicating with a wide variety of people from diverse socio-economic and ethnic backgrounds; establishing and maintaining effective working relationships with all personnel contacted in the course of duties; efficient, effective and safe use of equipment.
Physical Requirements and Working Conditions:
Mobility to work in a typical office setting and use standard office equipment, vision to read printed materials and a VDT screen, stamina to remain seated and maintain concentration for extended periods of time, and hearing and speech to communicate effectively in person and over the telephone. Strength and agility to exert up to 10 pounds of force occasionally and/or an eligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this classification.
The University Medical Center of Southern Nevada offers a comprehensive & competitive benefits package:
We are home to Nevada's ONLY Level I Trauma Center, Designated Pediatric Trauma Center, Burn Care Center, and Transplant Center. We are a Pathway Designated facility by ANCC, and we are on our journey to Magnet status.
THE UNIVERSITY MEDICAL CENTER OF SOUTHERN NEVADA IS AN AFFIRMATIVE ACTION/ EQUAL OPPORTUNITY EMPLOYER
01
I understand that I must FULLY complete the application including my education and work experience and that all answers to the experience questions below must be supported by documented work history. Incomplete applications or applications missing relevant work history information (including current UMC employment if applicable) will not be considered.
This position is a non-benefited, per diem (on-call as needed basis) position. Per Diem (PD) employee work assignments add to or substitute for staff on a pre-scheduled basis or as needed on a day-to-day basis, as determined by UMC and are non-benefitted. If you are interested, please make sure when completing the application check off the box "per diem" to the question, "What type of work you will accept" and please check off yes below.
Do you have a minimum of three (3) years experience in healthcare in one or more of the following areas: dispatching, customer service, PBX, front desk, or call center?
Briefly describe your experience with managing patient flow. Including patient placement / dispatch within the Hospital and facilitation of transfers to and from within the facility.
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The successful candidate for this position must be available to work all shifts, including graveyard, seven (7) days a week, as needed. Can you fulfil the requirement?
Should I be selected to move to the next steps in the hiring process, I am aware this communication may be sent via email notification (versus phone).