- Demonstrates thought leadership by clearly understanding and communicating the ATM/ITM and debit card servicing strategy and roadmap to business partners throughout the Bank.
- Manages the day to day activities required to support the Bank's Visa and debit card program.
- Provides guidance, leadership and expertise to staff. Creates development opportunities and ensures necessary training and tools are provided. Ensures timely and meaningful performance management is administered to all team members.
- Partners with the ATM/ITM Debit Card Product Manager to define and prioritize the team's strategic roadmap.
- Proactively manages current and future ATM/ITM deployment and conversion needs (Inventory updates, servicing updates, communicate with servicing vendors).
- Develops and ensures ATM/ITM procedures, inventory trackers, and status reports are up to date.
- Provides leadership and project management across key programs to drive continuous improvements.
- Communicates with internal and external customers regarding ATM/ITM/debit card updates and activities.
- Ensures timely and accurate health checks are provided by servicing groups under their management to ensure all ATM/ITM machines are operational and card services are available.
- Prepares periodic management level reports on ATM/ITM and debit card activity and proactively identifies opportunities to improve.
- Schedules ATM replenishments and coordinating special orders.
- Manages the ATM/ITM leases, contracts and annual assessments where applicable.
- Leverages project management concepts and methodology to effectively execute strategic decisions to improve the servicing/up time of the ATM/ITM network while, managing/mitigating risks and issues, etc.).
- Responsible for ensuring timely delivery of all projects related to ITM/ATMs and Debit cards as well as merger and system conversion tasks related to ITM/ATMs and debit cards.
- Supports quick resolution of Card Valet customer issues.
- Supports quick resolution of UChoose Rewards customer issues.
- Manages all inventory (e.g., card stock, Trism machine ribbon).
- Directs and ensures timely Instant Issue debit card (Trism) support for all branches.
- Maintains working knowledge of all Visa and Regulation E rule changes, as well as all Fiserv/OSI procedural changes.
- Ensures compliance with all regulations governing the banking industry and organization policies.
- Manages the compliance requirements to ensure files are maintained in accordance with regulations.
- Ensures that all staff members meet compliance and disclosure requirements and are cross trained in all.
-
Senior Underwriter for Transport Insurance
3 weeks ago
ZephyrTech Holiday City South, United StatesAbout Allianz Esa GmbH: · We are one of the largest and most reputable financial service providers in the world. As a subsidiary of an insurance company, we are responsible for the transport insurance sector with a European focus. We have multiple locations throughout Germany. · ...
-
Training for Office Management Clerk
3 weeks ago
Velocity Enterprises Holiday Heights, United StatesYour tasksThe training to become a management assistant (m/f/d) is a three-year dual training program with a focus on order processing, payroll accounting, financial accounting, and office management. · You handle inquiries and communicate with colleagues, customers, and supplier ...
-
Administrative Assistant
3 weeks ago
Skyline Solutions Bayville, United StatesJoin us on the path to a healthy future in Bayville. · We are pioneers, market leaders, and have over 3,800 professionals working at our 152 locations throughout Germany in occupational medicine, workplace safety, and health management. We support and advise our clients in creati ...
-
Technical Support Manager
2 weeks ago
The Ladders Lakehurst, United StatesCompany Description · As the preferred partner for window and door automation, SOMFY is committed to inspiring new and better ways of living for all. · As a French, family-owned, and independent group, in continuous growth since our creation, we have been world leaders for 50 y ...
-
Insurance salesman
3 weeks ago
NovaWorks Leisure Village West, United StatesAge comes naturally. Wealth doesn't. · Located in Düsseldorf, the ÖBAV Servicegesellschaft supports public insurers in the field of company pension schemes (bAV). Administratively, it is closely connected to the Association of Public Insurers and belongs to the Sparkassen-Finanzg ...
-
System administrator
3 weeks ago
Aurora Technologies Leisure Village West, United StatesIT makes your heart beat faster? Then you've come to the right place with us at Leisure Village West · At studit, we provide our customers with tailor-made IT solutions made in Germany, in the areas of IT infrastructure and IT support (remote and on-site). Our teams consist of yo ...
-
Training and Support Manager
4 weeks ago
First Financial Federal Credit Union Freehold, United StatesJob Description · Job DescriptionCompany Description · First Financial Federal Credit Union is a not-for-profit financial cooperative providing banking products and services to its members in Monmouth and Ocean County. Our goal is make a first rate difference in our Member's live ...
-
Account Manager, Conference Support
1 week ago
AEG Lakewood, United StatesIn order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. · Who We Are: · Endeavor is a global sports and entertainment company, home to many of the world's most dynamic ...
-
Human Resources Business Partner
2 weeks ago
Oakleaf Partnership Limited Toms River, United StatesThe HR Business Partner (HRBP) will collaborate with teams to provide advice, guidance, and operational support that align with business priorities and the broader HR strategy. The HRBP fosters effective and proactive working relationships across all US operations and functions, ...
-
Manager-Health & Wellness-Southern Region
2 weeks ago
Barnabas Health Medical Group Toms River, United StatesJOB SUMMARY · Assist the Director and SVP in planning, organizing and coordinating functions related to the operations of all thirteen Employee Health and Wellness locations. Manages scheduling for all clinic providers and staff to include Certified Medical Assistants, Licensed P ...
-
Manager of Subcontracts 1
2 weeks ago
Northrop Grumman Ocean City, United StatesAt Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advanc ...
-
Wealth Management Advisor
3 days ago
Equitable Advisors Toms River, United StatesA culture of growth with a firm that supports · You've built a successful practice and now you're considering a move. Perhaps you're looking for more. At Equitable Advisors, we'd like to get to know and understand you — and help you discover what greater fulfillment you can find ...
-
Traveling Assistant Project Manager
3 days ago
Bilfinger Ocean City, United StatesTraveling Assistant Project Manager - Nationwide · Centennial is a national leader in renovation, construction, and design-build services, with a national reach spanning from Florida to Alaska, with offices led by construction professionals sharing a common goal; to keep promise ...
-
Cognitive Rehab Therapist
3 days ago
Bancroft Toms River, United StatesDevelops cognitive rehabilitation programs and provides direct, consultative, and supportive cognitive rehabilitation treatment and services to persons served in their home and essential community environments. Supervises cognitive rehabilitation specialists. · Responsibilities · ...
-
Medical Oncologist
1 week ago
Astera Cancer Care Toms River, United StatesAstera Cancer Care · Hematologist/Medical Oncologist Opportunity · Toms River: NJ · Full-Time · About the Practice and their Mission · Astera Cancer Care is seeking an experienced BC/BE Hematologist/Medical Oncologist to join our extensive, well-established, multi-specialty phys ...
-
Michigan School Public Relations Association Township of Branch, United States Full timePosition Details · QUALIFICATIONS: We are seeking a team member committed to the individualized needs of students both academically and non-academically as they lead the building and utilize the systemic support of the district sustaining the organization's sense of urgency in r ...
-
Store Manager
1 week ago
Chico's FAS Ocean City, United States Full timeJoin our chic team, dedicated to a styling and social experience that inspires women to express their individuality. · POSITION OBJECTIVE: · The Store Manager is primarily responsible for promoting a customer and product-focused sales culture where our values and guiding principl ...
-
Operating Room Registered Nurse PT
2 days ago
United Surgical Partners International, Inc Toms River, United StatesToms River Surgery Center is seeking a part time Operating Room RN to join the team · Job Summary: RN Operating Room Circulator is responsible for the nursing activities related to care of the patient experiencing an operative or other invasive procedure. The Operating Room Regis ...
-
Facility Coordinator
1 week ago
Retail Maintenance Specialists Toms River, United StatesOverview · Hey there We're not your average facilities maintenance company—we're a close-knit, down-to-earth crew that knows how to provide exceptional customer service while having a good time. Our mission is simple: to keep customer facilities running at peak performance. We'r ...
-
Assistant Bakery Manager
2 weeks ago
Nothing Bundt Cakes #458 Toms River, United States Full timeAt Nothing Bundt Cakes, the Assistant Bakery Manager keeps the atmosphere upbeat and the sweets coming. Every day is delicious and satisfying. And as part of this successful and growing brand, there is no shortage of opportunities for promotion. But personal growth and bringing j ...
ATM/ITM Debit Card Support Manager - Toms River, United States - OceanFirst Financial Corp.
Description
At OceanFirst Bank, each one of our employees plays an important role in fulfilling the mission and taking responsibility to execute daily tasks in alignment with our core values.
Together we foster an environment of respect, professionalism and diversity that makes OceanFirst a great place to work and do business.
Great benefits include:
on-site fitness facility at Red Bank and Toms River headquarter offices, hybrid schedule after initial onboarding has been completed (3 days in office, 2 days remote), employee perks & discount programs, tuition assistance, incentive compensation program, professional development opportunities, and more Apply today to #BecomeOceanFirst and make an impact in the local community
PRIMARY PURPOSE:
The ATM/ITM Debit Card Support Manager supervises a complex department with diverse administrative functions; financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication.
For Automated Teller Machines (ATMs) and Interactive Teller Machines (ITMs) the Support Manager will serve as the supervisor for all servicing and support functions.
This position monitors on the overall health and performance of the ATM/ITM network, including interactions and SLAs with third-party service providers including the support of Instant Issue debit cards (Trism), UChoose, and Card Valet.
The Support Manager will be responsible for vendor management and ensuring the team delivers optimal ATM/ITM and Debit Card services for an intensely customer and branch staff facing channel.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
