- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards
- Ensure that standards are maintained at a superior level on a daily basis
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended
- Anticipate guests' needs, respond promptly and acknowledge all guests' requests
- Maintain positive internal and external guest relation at all times
- Takes pride in personal appearance and follows hotel grooming guidelines
- Be familiar with all Hotel services, features and local attraction, activities to respond to guest inquiries accurately
- Resolve guest complaints, ensuring guest satisfaction and getting a manager involved when necessary
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas
- Maintain complete knowledge of all alcoholic and non-alcoholic beverages brands and descriptions available in Room Service
- Maintain knowledge of the particular characteristics and description of every wine/ champagne by the glass and all wines on the wine list.
- Maintain complete knowledge of designated glassware and garnishes for drinks.
- Maintain complete knowledge of all menu items, preparation method, ingredients, sauces, preparation time, garnishes, presentation and prices.
- Maintain complete knowledge of guest room layout, locations and room numbers/names.
- Maintain complete knowledge and strictly abide by liquor regulations as per TABC guidelines and provincial liquor codes
- Knowledge of daily house count, arrivals/departures, VIPs
- Knowledge of scheduled in-house group activities, locations and times.
- Maintain knowledge of point of sale system and manual systems. Access all functions of the system in accordance to specifications
- Ensure that standards are maintained at a superior level on a daily basis
- Communicates with all staff members and liaises with associated departments
- Complete all daily and weekly duties in a efficiently and effectively
- Set up and maintain proper mise en place and let supervisor know of any shortages
- Take guests' food & beverage orders, utilizing suggestive selling techniques and following all departmental standards
- Ensure accuracy of guests name and room number of each order for delivery.
- Input orders into system; ensure authorization for room charges. When system is down, obtain manual checks and follow all accounting procedures
- Ensure timely set up and delivery of orders
- Input charges for amenity orders and coordinate delivery of such with Servers; following departmental procedures
- Organize, input and distribute advance orders and door knob menu orders according to departmental procedures
- Settle all checks opened under own I.D. number. Settle all checks before leaving by following proper cash handling procedures
- Adhere to all payment, cash handling and credit policies/procedures.
- Follow all finance regulations with regards to Voids, Allowances, Entertainment, Etc
- Communicates with all staff members and liaises with associated departments
- Responsible for checking all hotel guestrooms for Ice Box consumption, accurately charging guest account for usage and re-stocking appropriately
- Required to post charges in POS and keep accurate detailed reports of all transactions
- Responsible for cleanliness and organization
- Must maintain accurate inventory of all products daily
- Weekly and monthly product checks ensuring expired items are removed, counted and recorded
- Perform all other reasonably required job related duties
- High school diploma or equivalent
- Minimum (2) two years previous experience in a luxury or ultra-luxury environment
- High volume telephone call experience is an asset
- TABC and food handling certifications
- Experience with luxury/5 diamond hotel room service a plus
-
Dining Server
1 week ago
ASM Global San Antonio, United StatesVIP Server POSITION: VIP Server DEPARTMENT: Food & BeverageREPORTS TO: Director of F& B OperationsFLSA STATUS: Part-time Hourly, Non-Exempt SUMMARY ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a VIP Server posi ...
-
Dining Room Servers
3 weeks ago
Franklin Companies San Antonio, United StatesJob Description · Job DescriptionFranklin Park Alamo Heights, one of San Antonio's premier independent living, assisted living and memory care communities. We are looking for dining room servers to join our team of dedicated professionals. · THINGS YOU WILL LOVE ABOUT THIS JOB:Be ...
-
Dining Room Servers
3 days ago
Franklin Companies San Antonio, United StatesJob Description · Job DescriptionFranklin Park TPC, one of San Antonio's premier independent living, assisted living and memory care communities. We are looking for dining room servers to join our team of dedicated professionals. · THINGS YOU WILL LOVE ABOUT THIS JOB:Beautiful wo ...
-
Dining Room Server
1 day ago
Golden Visions Senior Living San Antonio, United StatesJob Description · Job DescriptionFull Time and Part Time positions available · Independence Hill is an upscale retirement resort located in the heart of the Stone Oak area. We are passionate about compassionate people and the care we provide our residents. Come join our team · ...
-
Dining Server
4 days ago
Silvercrest Corporation Converse, United StatesStart a new career as a Dining Server at Esplande Gardens, an Assisted Living Facility · Enjoy working with older adults serving homemade meals with a smile? Esplande Gardens is where you belong. · Apply today and receive a response within 48 hours · Why choose Esplande? High ...
-
Dining Server
4 days ago
SilverCrest Converse, United StatesJob Description · Job DescriptionStart a new career as a Dining Server at Esplande Gardens, an Assisted Living Facility · Enjoy working with older adults serving homemade meals with a smile? Esplande Gardens is where you belong. · Apply today and receive a response within 48 hour ...
-
Dining Server
3 weeks ago
Silvercrest Corporation Converse, United StatesStart a new career as a Dining Server at Esplande Gardens, an Assisted Living Facility · Enjoy working with older adults serving homemade meals with a smile? Esplande Gardens is where you belong. · Apply today and receive a response within 48 hours · Why choose Esplande? · Hi ...
-
Server Assistant
4 days ago
Chuy's San Antonio, United States Full timeChuy's - HWY 281 is looking for a full time or part time Server Assistant at our location in San Antonio, TX. Our Server Assistants set the stage for a memorable meal, ensuring our dining areas are sparkling clean and guests have everything they need. You'll move rapidly to get t ...
-
Restaurant Server
3 days ago
Denny's San Antonio, United States Full timeDenny's - San Antonio is looking for hardworking and passionate individuals to join our restaurant as a full time or part time server. As a restaurant server, providing the customer with a memorable experience is key, and your role will be integral in making that happen. You'll b ...
-
Full-Time Server
2 weeks ago
Resort Lifestyle Communities San Antonio, United States Full timeFull-Time Server · $ $15.00 per hour · Resort Lifestyle Communities is accepting applications for a full-time Server to provide a first-class dining experience to residents and their guests. Responsibilities include pre-setting tables, taking entrée orders, serving meals, pourin ...
-
Server
3 weeks ago
North Italia San Antonio, United StatesJob Description · Overview · Servers – solid pay with room to grow · North Italia is offering: · Career growth opportunities · Steady schedules · Benefits at 25 hours · Handmade With Love From Scratch Daily · Whether you're looking for a change or starting a career from ...
-
Server - Signature Restaurant
3 days ago
Pyramid Global Hospitality San Antonio, United States Full timeOverview · The Server is responsible for ensuring the standards of service in assigned food and beverage outlets. S/he will take orders, deliver food, drinks and other items to guests. The Server will act as a liaison between the kitchen and guests. S/he will assist with maintain ...
-
Porter - Spurs Club
3 weeks ago
Legends San Antonio, United States Part timeThe Role · The Porter position is responsible for the delivery, maintaining, stocking, cleaning, and ensuring that there is a sufficient supply of products in the Premium Service areas of the venue. Services to include assistance in setting up and/or breaking down functions peri ...
-
Porter - Spurs Club
3 weeks ago
Legends San Antonio, United States Part timeThe Role · The Porter position is responsible for the delivery, maintaining, stocking, cleaning, and ensuring that there is a sufficient supply of products in the Premium Service areas of the venue. Services to include assistance in setting up and/or breaking down functions perio ...
-
Line Cook
4 days ago
Nicha's Comida Mexicana San Antonio, United States Full timeJob Summary · Cook meats, fish, vegetables, soups and other hot food products as well as prepare and portion food products prior to cooking. Also perform other duties in the areas of food and final plate preparation including plating and garnishing of cooked items and preparing a ...
-
Server Assistant
4 hours ago
HYATT Hotels San Antonio, United States Part timeThe Server Assistant is a key part of our dining service team, responsible primarily for supporting the Food Server in delivering an outstanding dining experience to our guests. This position plays a vital role in ensuring efficient service and guest satisfaction. The role demand ...
-
Server
3 weeks ago
Golden Corral San Antonio, United StatesLive Oak Corral, LLC dba Golden Corral, is currently seeking energetic, friendly individuals to join our team The main responsibility of the Server is Making Pleasurable Dining Affordable. Fulfilling Golden Corrals mission statement requires a po Server, Restaurant, Safety, Hospi ...
-
Server
1 week ago
The Argyle San Antonio, United StatesServer: · As a Server you will exceed our member's expectations. Amember's dining experience should be enjoyable and memorable. Your individualpersonality should shine. You should be organized, able to think and actquickly and effectively while retaining self-composure. Be member ...
-
Banquet Server
3 weeks ago
Maggiano's San Antonio, United StatesMaggiano's - JobID: 243b4a4f-c766-457d-bd90-7341cc9d372f [Restaurant Server / Crew Member] As a Banquet Server at Maggiano's, you'll: Interact with guests and ensure that they have a great experience when dining and meeting at the restaurant; Serve guests in a friendly and effici ...
-
Server
5 days ago
Black Bear Diner San Antonio, TX, United StatesSummary: At Black Bear Diners, we have been serving Good Old Fashioned Family Food since 1995. We are a fun, family-friendly concept known for our great homemade food, large portions and genuine, friendly service. · The overall responsibility for servers is to provide friendly, ...
In Room Dining Server - San Antonio, United States - Hotel Emma
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Basic Function:Duties include but are not limited to:
Deliver food and beverage orders to guest rooms, and suites according to Hotel specifications and standards, courteously and efficiently. Assist in the maintenance of the Room Service area and equipment. Follow established procedures and systems when carrying out side and set up duties.
Primary Responsibilities: