Customer Service Support - South Jordan, United States - Aston Carter

Description

Member Services Specialist -HYBRID

95% Whole Family Covered Health, Vision, and Dental benefits

Please apply or call for initial screening.

• Pay $19/hr
• 75% Hybrid work schedule (in office 1st week each month, rest of the month Work From Home)
• Fully stocked kitchen at company HQ (Lehi UT)
• Good culture and team (We have help 30+ people get jobs with this company and so far they are loving it)
• All employees get new Mac books for work computer
• Health Tech company is growing fast and that is why they have so many opening right now
  • 3/27/2023 Start Class = x30 job openings.

Company Mission: helping people save a ton of $$$ on medications. The people being helped are cancer patients, elderly who need financial assistance, and other patient populations who need financial relief from high cost medications. This company IS changing the world for better for pharmacy benefits.

• This is an in-office/hybrid role at our office, Based on performance, there is an opportunity to work remotely 75% of the time.
• This benefit is accessed after about 2-3mo of in office training and once established KPI that measures customer satisfaction score.
• Approx. 2/3rds of employees hit this metric and have the opportunity of 75% WFH.
• Anyone can work in office 100% of the time if they would prefer to do so.

Description:

• Answer inbound calls and make outbound phone calls to and from members, physicians and pharmacies while delivering a world class member experience.
• Follow-up, resolve, and document issues related to the member interaction. Route inquiries needing further investigation to the appropriate department and conduct routine research as needed.
• Educate members about their pharmacy benefits.
• Deliver a one call resolution to our members by becoming an expert in the Pharmacy Benefits Management industry.
• Demonstrate a patient centric mindset and a high sense of urgency to solve member requests.
• Maintaining Personal Protected Information (PPI) and Health Insurance Portability & Accountability Act (HIPAA).

REQUIRED:

• Minimum 8 months of call center experience
• Requires 100% attendance during training period.
• HS Diploma, GED or equivalent
• Active listening, conversational speaking skills, with a high degree of empathy
• Passion for helping people

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.