Quality and Training Specialist - North Las Vegas
2 weeks ago

Job summary
The Customer Relations Quality Analyst plays a key role in ensuring an exceptional customer experience by evaluating the quality of customer interactions across multiple channels,identifying skill gaps,
and driving continuous improvement.
Responsibilities
- Facilitate classroom style training sessions including onboarding for new hires and ongoing departmental training.
- Evaluate quality on customer facing transactions including calls cases incidents returns emails online chats for all areas.
- Maintain/update training curriculum.
Job description
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