IT Support Technician - Shirley - Little Leaf Farms

    Little Leaf Farms
    Little Leaf Farms Shirley

    2 days ago

    Description

    A highly skilled and customer-oriented IT Support Technician to join our dynamic team. The ideal candidate will possess a strong technical background, excellent communication skills, and a passion for providing exceptional IT support to our organization.

    DUTIES AND RESPONSIBILITIES:

    End-User Support:

    • Provide first-level support to end-users, resolving hardware and software issues promptly and efficiently.
    • Assist users with technical inquiries, troubleshooting problems related to desktops, laptops, printers, and other IT equipment.
    Microsoft 365 Knowledge:
    • Demonstrate proficiency in managing and troubleshooting Microsoft 365 applications, including but not limited to Outlook, SharePoint, OneDrive, Teams, and the Office suite.
    • Administer user accounts, permissions, and configurations within the Microsoft 365 environment.
    System Maintenance:
    • Perform regular maintenance tasks, such as system updates, patch management, and antivirus scans.
    • Monitor and maintain IT infrastructure to ensure optimal performance and security.
    Hardware and Software Deployment:
    • Install, configure, and deploy hardware and software components across the organization.
    • Collaborate with vendors to troubleshoot and resolve issues related to IT equipment and software.
    Documentation:
    • Maintain accurate documentation of IT systems, configurations, and support procedures.
    • Develop and update user guides to empower end-users to troubleshoot common issues independently.
    Collaboration:
    • Work closely with other IT team members to resolve escalated technical issues and contribute to ongoing projects.
    • Collaborate with cross-functional teams to implement IT solutions that align with business objectives.
    Requirements

    REQUIRED EDUCATION, EXPERIENCE, AND SKILLS:
    • Proven experience as an IT Support Technician or in a similar role.
    • Strong knowledge and hands-on experience with MS 365 applications and services.
    • Strong understanding of Windows operating systems, hardware components, and network configurations.
    • Excellent troubleshooting skills and a problem-solving mindset.
    • Effective communication skills, both verbal and written.
    • Customer-focused with a commitment to delivering high-quality support.
    • Must be onsite 5 days a week from 8-4:30
    PREFERRED EDUCATION, EXPERIENCE, AND SKILLS:
    • Familiarity with Mobile Device Management platforms is a plus.
    • Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.
    Salary Description

    $70,000-$85,000 base commensurate with exp

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