Healthcare Customer Service Specialist- BILINGUAL - Sugar Land - ARstrat LLC

    ARstrat LLC
    ARstrat LLC Sugar Land

    5 days ago

    $36,800 (USD) per year
    Description

    Healthcare Customer Service Specialist - Bilingual

    We're seeking a skilled and compassionate customer service professional to join our team at Arstrat-LLC. As a Healthcare Customer Service Specialist, you will be the first point of contact for patients and clients, providing exceptional support and guidance on billing, payments, medical claims, benefits, and coverage.

    • Bilingual (Spanish)

    You will use your problem-solving skills to resolve inquiries efficiently and with empathy while ensuring compliance accuracy and customer satisfaction in every interaction.

    1. Handle high-volume inbound and outbound calls related to healthcare services.
    2. Gather required information research account details resolve customer concerns accurately promptly explain billing information insurance benefits available services assess patient needs provide appropriate solutions or escalate issues when necessary schedule work maintain daily productivity collaborate with leadership peers using screen-sharing tools support real-time problem-solving performance goals assist department initiatives contribute continuous improvement efforts maintain strict adherence HIPAA regulations confidentiality policies perform other duties assigned support organizational success education experience high school diploma ged additional education plus 12 years of customer service experience required preferably in healthcare insurance medical collections familiarity medicaid medicare workers compensation liability claims basic understanding medical terminology revenue cycle proven working multiple systems databases fast-paced environment strong verbal written interpersonal communication excellent problem solving abilities calm empathetic approach high attention detail accuracy ability adapt new technologies bilingual comfortable independent collaborative meet exceed performance goals comfort micro soft office suite adapted time zones

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Sugar Land