Eligibility Screening Services Representative- Onsite - Flowood, MS

Only for registered members Flowood, MS , United States

5 days ago

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Job summary

The Eligibility Screening Services Representative Onsite serves as the initial point of contact for customers, addressing inquiries and delivering high-quality service to ensure a positive customer experience.

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Responsibilities

  • Responds to customer inquiries through phone, email, chat or other communication channels providing accurate and timely information
  • Clarifies and resolves customer issues by identifying their needs determining root causes implementing effective solutions
  • Escalates complex or unresolved issues to appropriate team members or departments ensuring prompt follow-up resolution/li>
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