Application Support Specialist Digital Finance and Portfolio Lines - Windsor Locks, United States - Munich Re
Description
** Application Support Specialist**
**Location**
Hartford , United States
Your job
Munich Re America Services (MRAS) is a shared service organization that delivers services to all Munich Re US P&C Companies and other group entities.
Application Support Specialist
Digital Finance and Portfolio Lines
Location: Hartford
The Company
As a member of Munich Re's US operations, we offer the financial strength and stability that comes with being part of the world's preeminent insurance and reinsurance brand. Our risk experts work together to assemble the right mix of products and services to help our clients stay competitive from traditional reinsurance coverages, to niche and specialty reinsurance and insurance products.
The Opportunity
Future focused and always one step ahead.
The Application Support Specialist has deep functional and technical knowledge of the applications and the application landscape in the scope of his/her responsibility. Provides application maintenance and support services to users or to service delivery functions and contributes to the smooth operations of a dedicated application or application class.
The position will oversee and manage all IT Group related activities and is the single point of contact between Munich Re HSB (Business and IT Business Solutions) and the Application Managed Services (AMS) Vendor.
The Application Support Specialist will prioritize requirements and application changes for the AMS vendor and steer the AMS vendor to ensure quality of delivery. Manage operational oversight of vendor performance for specific services delivered by the vendor.
IT Group Related Responsibilities
The key sourcing contact between the various Business Solutions function/service and the AMS vendor
Identifies technical-related requirements
Has knowledge of user base for the product
Responsible for the technical direction of application
For Third Party Software, facilitates coordination between the AMS vendor and Third Party software vendor
For Third Party Software, coordinates contract administration and procurement activities
Has knowledge and understanding of product/application license requirements in conjunction with IT Administration
Has good understanding and ability to manage license costs for the products, as well as managing budgets, forecasts and actuals for AMS vendor for the respective application areas
Manages the entire life cycle of the application from introduction to the environment to completion of Phase Out
Ensures the application goes through the De-Commissioning process when the product is being retired
Vendor Management Related Responsibilities
Ensure the operation, support and maintenance of software products over the complete lifecycle of the product to agree upon SLAs and quality criteria
Supports investigation of problems and incidents in applications and services (2nd level) and assists with the implementation of agreed remedies and preventative measures
Monitors and manages management to 3rd level support
Coordinates production deployments
Reviews and approves work estimates
Oversee backlog management, release planning and rollout plans by the vendor
Receives Status reports and is responsible for communicating status to relevant IT stakeholders
Perform lessons learned as required.
The position is responsible for all measures, methods and quality criteria which are necessary for smooth application operations (i.e., resolution of incidents within SLAs) and to deliver application changes within budget.
Your profile
Qualifications:
Bachelors degree (in IT Preferably)
7+years experience in an IT project or line management role at an Insurance or Reinsurance company.
5+ years management experience in Sourcing and/or Governance positions preferred
Strong negotiation skills are required to deal with vendors on contractual and services issues.
Deep functional and technical knowledge of applications
Experience in, and understanding of, the following technologies: C#, .NET Framework, Peoplesoft Finance, Mainframe, AEM+, Lotus Notes, Oracle, SQL Server
Helpful if there is experience and / or understanding of the following: ASP.NET MVC, Lotus Notes, Angular, Power Builder, SQL Server Reporting Services, JQuery, JavaScript.
A good understanding of onshore and offshore sourcing models and outsourcing best practices is required.
Position requires knowledge of various IT technical areas and disciplines
Must manage the vendor and the services to the key service levels on a daily basis.
Good communication and teamwork skills are required to work with multiple internal and external partners including local Application and Infrastructure teams.
The position entails significant interaction with other IT functions and Business Areas
Business or technical undergraduate degree. Bachelor's degree preferred.
Domain knowledge: Primary Insurance and Reinsurance
Prior experience dealing with vendors in a sourcing relationship
Strong leadership and management skills with a proven track record of success.
Excellent interpersonal, written and oral skills. Ability to communicate at all levels of management
At Munich Re US, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.
We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Munich Re America Services, Inc. is a services provider to affiliated group companies primarily related to general services, procurement and IT services.