Front Desk Agent - Davenport, United States - The Warrior Hotel Group

Description

Front Desk Agent

Job Details

Level

Experienced

Job Location

Hotel Blackhawk - Davenport, IA

Remote Type

N/A

Position Type

Full Time

Education Level

High School

Salary Range

$ $16.00 Hourly

Travel Percentage

Undisclosed

Job Shift

Any

Job Category

Undisclosed


FRONT DESK GUEST SERVICES

We are looking for a vibrant, outgoing, friendly, smiling Front Desk agent to join our team at Hotel, Blackhawk, a Marriott Autograph Collection hotel in downtown Davenport, Iowa.

Hipstoric, describes our hotel, a wealth of history along with a hip atmosphere. We are looking for candidates that share our company values of passion, humility and perseverance. This will be a person that can share his or her passion for hospitality with our guests

THIS IS A SECOND SHIFT FULL TIME POSITION WITH A COMPLETE BENEFIT PACKAGE AFTER 90 DAYS TO INCLUDE HEALTH INSURANCES, COMPANY PROVIDED $50,000 LIFE INSURANCE, SUPPLEMENTAL INSURANCES, PTO, HOLIDAY PAY, MEAL - TRAVEL DISCOUNTS, CAREER OPPORTUNITIES AND MORE


Job duties include:
Guest Services: 90%

Approach all encounters with guests and employees in a friendly, service-oriented manner

Anticipate and respond to guest requests

H andle billing questions or inquiries

Check guests in and out of the hotel

Administrative: 10%

Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working

Comply at all times with hospitality standards and regulations to encourage safe and efficient hotel operations; exceeding Marriott standard

Responsible for safety, sanitation, and cleanliness of service areas

Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments

Have knowledge of the hotel guest rooms, their locations, and amenities

Conduct a daily house count and expected arrivals and departures

Qualifications

QUALIFICATIONS/


SKILLS:
each essential duty satisfactorily. skill, and/or ability required.

To perform this job successfully, an individual must be able to perform The requirements listed below are representative of the knowledge,

Ability to read and write in English

Ability to read and comprehend instructions, short correspondence, and memos

Ability to write correspondence

Ability to effectively present information in one-on-one and small group situations to customers, clients, and employees

Must be outgoing and friendly and be able to remain calm in stressful situations

Must have the ability to communicate in a positive and understanding manner

Must be able to pass a background check


DESIRED QUALIFICATIONS:
High school diploma or equivalent.
Associate'sdegree in hospitalityor related field preferred.


PHYSICAL DEMANDS:
While performing the duties of this job, the person must be able to remain ina stationary position. The person must be able to constantly operate a computer and telephone to communicate with potential guests.


WORK SCHEDULE:
AVAILABILITY MUST INCLUDE WEEKENDS AND HOLIDAYS.