Ecommerce Customer Support Specialist - Glendale Heights, United States - RK Management Consultants
Description
Are you an experienced customer support professional with expertise in assisting customers on ecommerce platforms? My direct client is currently seeking an ecommerce customer support specialist for a full-time position in Glendale Heights, IL.
The Ecommerce Customer Service Representative will maintain a positive online presence for all 3rd party selling channels and our multiple websites to ensure customer satisfaction.
The responsibilities of this position include managing all order-related inquiries, answer product questions, and QA/QC requests from all forms of communication, phone, email, e-commerce interface and chat and ensure optimal marketplace compliance on all channels and storefronts.
The ideal candidate is comfortable with heavy data entry and proactively working in a fast-paced environment.Essential Functions:
Respond to e-commerce customer service queries, product questions, and QA/QC requests from all forms of communication, phone, email, ticketing systems, e-commerce interface and chat.
Offer basic troubleshooting to customers including product knowledge, recommendations, and problem resolution.
Work with appropriate departments to update listing content, packaging, as well as product improvement and recommendations.
Monitor customer reviews, questions and feedback for trends and quality control issues.
Review and respond to product and seller feedback from customers, and action data with appropriate departments.
Qualifications:
Highly motivated with a passion for e-commerce
Ability to multi-task
Detail oriented and Accurate
Ability to quickly research on the internet and organize information.
Excellent customer service skills with a friendly, courteous, and a professional manner in both verbal and written communications
Ability to work independently and a part of a team.
2+ years of experience in e-commerce
Experience with Amazon, Walmart, Home Depot, Lowes, Wayfair, Overstock, eBay, Commerce Hub, Zendesk and Ship Station
Proficient in Microsoft programs, including, Outlook, Excel, Word, and Teams
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