- Serve as the subject matter expert on EPICOR systems and processes.
- Write and maintain documents related to systems design/customizations, implementation, and best practices.
- Monitor system performance and identify improvements in business operation workflow as well as regular maintenance.
- Gather, document, and analyze business requirements from key stakeholders, and assist in developing project plans and timelines to achieve successful implementation
- Guide internal and external resources through EPICOR implementation phases, evaluation, testing and optimization
- Configure, test, and implement EPICOR system changes
- Troubleshoots EPICOR-related issues.
- Provide EPICOR support and training to EPICOR end-users on an ongoing basis.
- Actively monitor, troubleshoot, and correct user experience and performance related issues.
- Analyze applications to find cause of error(s); document and revise programs to correct error(s); find and correct base issues.
- Create or acquire test data and run tests to determine the accuracy of program logic to produce desired results; debug and revise programs based on test results.
- Work collaboratively with the IT team, Level 2 support team, EPICOR support team for any EPICOR issues/ inquiries
- Escalates issues to next level support, to ensure issues that cannot be addressed at first level are responded to timely, working to maximum uptime for customers.
- Understand the EPICOR system, is able to provide the training to key users.
- Be familiar with EPICOR.
- training/education.
- At least 3 years ERP relevant project or operation experience in supply chain, production, warehouse management, HR, or Finance. (At least 3 modules)
- Experience operating large scale software.
- Well developed multi-tasking capabilities and experience under pressure.
- The ability to both express and understand technical problems to stakeholders.
- Deep dive root cause analysis skills.
- SQL and reporting skills.
- Basic infra skills like network, Server, DB...
- Able to communicate in English.
- Bachelor's degree in computer science or equivalent along with three years related experience and/or training or equivalent combination of education and experience.
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ERP Specialist
4 weeks ago
Wurth Elektronik Watertown Watertown, United StatesJob Description · Job Description · JOB SUMMARY: · EPICOR specialist ensures optimal performance for EPICOR systems. They work as a liaison with all departments to determine EPICOR needs, design or facilitate customized EPICOR solutions, and integrate EPICOR technologies with e ...