- Provide patient focused support via phone or chat for all service and monitor related issues or questions including device activation or technical support.
- You will work within the Patient Services department meeting key performance indicators and delivering a high level of quality in a team-oriented environment.
- You will train for 5 weeks, Monday-Friday 9:00am-5:30pm EST with an Educator in a structured environment.
- After training you will begin a 12-week ramp-up period and work Tuesday-Saturday 12:00pm-8:30pm, 1:00pm-9:30pm, or 2:00pm-10:30pm EST.
- This is a hybrid opportunity in Malvern, PA.
- You have a High School Diploma or General Education Development (GED).
- You have acquired 1+ years of experience in customer service and/or product support or 2+ years of face-to-face customer service experience.
- Your skills include proficiency with Microsoft Office applications, a strong technical aptitude and computer skills, and the ability to work in multiple technical mediums simultaneously while remaining attentive to the patient and their concern.
- You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
- Youre an excellent communicator, patient and empathetic when providing support, and if you have experience in a call center or with Salesforce, even better.
- Learn more about our business.
- Discover our rich and exciting history.
- Learn more about our purpose.
- Read more about our employee benefits.
Inbound Call Center Representative - Malvern, United States - Philips
Description
Patient Services Inbound Representative (Malvern, PA)
Allow your passion for improving lives to shine in this role where youll be the first point of contact for numerous patients utilizing a Wireless or Holter heart monitor.
Your role:
You'rethe right fit if:
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
If youre interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Malvern, PA.
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It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a persons relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact , option 5, for assistance.
Equal Employment and Opportunity Employer/Disabled/Veteran