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Customer Service Coordinator - Kansas City, United States - Ryder
Description
**Current Employees:**
If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click to log in to Workday to apply using the internal application process. To learn how to apply for a position using the Career worklet, please review this
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You are the driving force behind our company.
Start your career with Ryder today
START ON A CAREER PATH THAT HAS A FUTURE
At Ryder, our most important competitive advantage is our people. *CULTURE- INTEGRITY- FAMILY*. As a Customer Service Coordinator, youll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career.
**Summary**
The Customer Service Coordinator, or **CSC**, will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up and maintenance file management . In this role, you will acquire proven industry knowledge, skills and resources to develop your operations & fleet maintenance background. ***We allow you to carve out your own career path and promote from within***, based on performance. The ideal path of progression in this role is an Ops Supervisor.
If you're motivated, coachable, and looking for a fast paced, inclusive environment, you've come to the right place. Competitive pay & fast growth, full benefits package, 401k employer match, and a discount on shares
YOUR JOB SEARCH ENDS HERE.
Shop Location- 3320 Manchester Trafficway Kansas City, MO 64129
Hourly Rate- $22.50
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*Ryder's most recently been named a * * by Women in Trucking, one of Fortune Magazines * *, one of * * by Newsweek.*
**#LI-post #INDexempt #FB**
**Essential Functions**
CUSTOMER SERVICE:
Improve the quality and consistency of customer communications and meet customer's expectations
Perform customer relationship activities to include customer interface, issue resolution and customer satisfaction
Execute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns and vehicle status updates
Improve the quality and consistency of customer communications and ensure customer's expectations are met
Drive improvement of Customer Satisfaction (CSI) scores
WORK FLOW MANAGEMENT:
Enhance branch productivity through effective work scheduling and planning
Create repair order tasks and update work planning sheet
Review maintenance reports to identify and schedule preventative maintenance, repair campaigns and vehicles requiring follow-up
Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements
Coordinate outside repair with vendors and customers
Provide a resource that allows the management team time to effectively manage shop operations
PARTS MANAGEMENT:
Contribute to cost containment through effective inventory planning and warranty
Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice and coordinating parts pick-up and delivery
Make recommendations on min-max levels to the inventory planning team
Manage parts obsolescence
Ship warranty and return parts
Organize and ensure cleanliness in the parts room
ADMINISTRATIVE:
Effectively handle all incoming shop calls
Clerical duties within the shop operations which include vehicle maintenance files
Process all Account Payable
Create repair orders for technicians
**Additional Responsibilities**
Contribute to cost containment through effective inventory planning and warranty
Enhance branch productivity through effective work scheduling and planning
Performs other duties as assigned.
**Skills and Abilities**
Detail oriented with excellent follow-up practices
Strong verbal and written communication skills
Apply effective phone skills
Capable of multi-tasking, highly organized, with excellent time management skills
Flexibility to operate and self-driven to excel in a fast-paced environment
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
Ability to work independently and as a member of a team
Strong computer skills including spreadsheets and word processing software advanced required
**Qualifications**
H.S. diploma/GED required
Five (5) years or more Customer Service with issues resolution experience required
Strong computer skills including spreadsheets and word processing software advanced required
**DOT Regulated**
No
**Job Category**
Operations and SupportRyder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
*Job Seekers can review the Job Applicant Privacy Policy by clicking*
