- Owning your KPI's - Renewal rate, Upsell, and Cross-Sell Qualified Leads
- Liaison between the client and TigerConnect departments to convey information, ensure understanding, and make certain everything gets done right away
- Understanding your client's pain points and business objectives to formulate a clear path to success
- Monitoring the client's TC journey by following their adoption, usage, and engagement of our products throughout the term of their agreement
- Identifying key stakeholders and decision makers and creating proper engagement strategies
- Making the client aware of other services and actions that may lead to greater success
- Providing progress reports to clients and upper management
What You Bring: - Bachelor's degree in a relevant field preferred
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
- 2+ years of proven account management or other relevant experience
- Experience in delivering client-focused solutions based on customer needs
- Excellent listening, negotiation and presentation skills
- Self-motivated and able to thrive in a results-driven environment
- Natural relationship builder with integrity, reliability and maturity
- Tech stack experience preferred - Salesforce, Gong, Gainsight, and Outreach
- Maintain accurate client records, keeping track of any contract updates and renewals
What TigerConnect Offers: - Remote-friendly with teams across the US and internationally, plus prime office space in one of the major tech ecosystems of California - Silicon Beach - complete with a loaded fridge and tons of other perks (think rock climbing wall, food trucks, yoga, happy hours & more)
- Excellent Medical, Dental, and Vision insurance for you and your family plus a 401k match
- Focus on mental and physical wellness through annual programs including reimbursements, company-wide wellness days, and volunteer opportunities
- Mission-driven team members who love what they do and go the extra mile to help clients, support the company's rapid growth, and ultimately optimize healthcare workflows to allow for better patient care
- LinkedIn Learning License for you to continue self-paced learning
- Flexible time off policy for salaried employees with no limit on the number of days off
Our mission is to provide a healthcare communication solution that radically improves the way care is delivered. We've been recognized as one of the Best Places to Work in Los Angeles (2022), as well as on the list of Best Paying Companies with the Best Perks & Benefits We were also honored to be named to Inc. 5000's list of Fastest Growing Companies.TigerConnect is an equal opportunity employer and values diversity at our company We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
TigerConnect Applicant and Employee Privacy Notice
TigerConnect focuses on Healthcare, Messaging, Communications Infrastructure, Privacy, and Text Analytics. Their company has offices in Santa Monica. They have a mid-size team that's between employees. To date, TigerConnect has raised $103.6M of funding; their latest round was closed on September 2018.
You can view their website at or find them on Twitter and LinkedIn.
Enterprise Account Manager - Minneapolis, United States - TigerConnect
Description
TigerConnect transforms healthcare with the industry's most widely adopted clinical collaboration platform – uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor's offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We're a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.
We're growing our Enterprise Sales team and excited to bring on an Enterprise Account Manager who will serve as the link between TigerConnect and assigned client accounts. This is a great role if you love partnering with healthcare clients, listen carefully to how they're using our products, what their needs or problems may be, and helping them find solutions within our product suite. In this quota carrying role, you'll partner with internal and external stakeholders to find ways to expand TigerConnect's impact for our clients.
What You'll Be Doing: