Spa Coordinator - Austin, TX

Only for registered members Austin, TX , United States

2 weeks ago

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+ Job Summary The Spa Coordinator is responsible for managing the daily operations of the spa's front desk and reservations.+ Essential Job Duties and Responsibilities Guest Service & Reception Greet guests warmly upon arrival and ensure a smooth check-in process Provide guests with information about spa services treatments and amenities ensuring they are informed about the available options Assist guests with booking appointments and answering inquiries about services availability pricing promotions Manage guest check-in and check-out ensuring all necessary documentation payment are processed accurately+ Appointment & Scheduling Management Schedule manage spa appointments coordinating therapists treatment rooms according to availability Maintain accurate records of guest appointments including treatment details preferences special requests Confirm reservations with guests prior to their scheduled appointments making any necessary adjustments changes to bookings Handle cancellations rescheduling special requests efficiently minimize disruptions to the spas operations Monitor ensure that appointments are confirmed therapists are on time all services delivered according to schedule+ Administrative Support Answer phone calls emails in-person inquiries providing detailed information assistance related spa services policies Maintain accurate guest files records booking systems track spa appointment guest preferences payment information Process payments issue receipts handle transactions accurately professionally+ Skills/Specialized Knowledge Strong customer service skills ability engage guests warm friendly professional manner Excellent communication skills verbal written Ability manage multiple tasks fast-paced environment maintaining attention detail Proficiency Microsoft Office Suite spa management software experience scheduling systems point-sale systems plus Ability maintain high level of confidentiality discretion handling guest information+ Physical Demands Ability stand sit extended periods time Handle multiple tasks simultaneously delivering excellent customer service Occasional lifting items office supplies promotional materials pounds Work fast-paced environment particularly busy periods
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