Customer Support Specialist - Louisville, KY
1 month ago

Job summary
We are looking for a Customer Support Specialist at an exciting time for our fast-evolving global Customer Support team. You will be at the nexus of customers, products, and technology at Wood Mackenzie, helping internal and external stakeholders to understand, utilize, and fully realize the capabilities of the product suite.Responsibilities
- Deliver quality phone email & Live Chat support to all Wood Mackenzie customers and internal stakeholders in a timely manner
- Be a liaison between customers and the Customer Organisation IT to communicate troubleshoot technical issues.
- Ensure accurate recording of information in Salesforce CRM system Be voice of customer advocate ensure you close feedback loop.
Job description
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