- Communicate proactively, professionally, and positively with the team and guests.
- Oversee the hiring, training, and development of all new and existing team members, including bi-annual performance review assessments.
- Attend all cafe management required virtual and in-person meetings - both market and channel
- Follow up consistently to build and maintain trust.
- Demonstrate compassion and care in relationships with teams while setting clear expectations and accountabilities.
- Confront, diffuse, and resolve difficult situations in a proactive, objective, and solution-oriented manner.
- Coach team to meet standards, perform well, and treat one another respectfully.
- Coach baristas to improve drink preparation skills.
- Work with other Cafe Managers, top-tiered baristas, and Technical Department to achieve quality control from a technical perspective (brewing devices, water quality, TDS measurements, etc.)
- Scheduling regular cuppings to help promote general coffee knowledge.
- Work collaboratively with the market trainers to ensure that all employees are bar-trained up to La Colombe's beverage standards.
- Correct time cards and submit payroll in a timely manner according to market expectations
- Ensure all small wares, cleaning supplies, and general needs for the cafe are purchased as needed.
- Coordinate and maintain all vendor delivery schedules and escalate concerns.
- Effectively communicate with the team regularly to address any quality control, procedural or workflow issues/changes.
- Manage all scheduling for business operations needs and adjust as needed for Labor % of sales
- Refine and continually improve processes for waste management, and monitor waste for milk, coffee, food, goods, etc.
- Successfully address all customer service concerns and monitor and reply to Square feedback as required.
- Work on the floor to oversee the quality of service, product, and employee engagement.
- Oversee and coordinate all repairs and maintenance for cafe in partnership with Market Leadership and Cafe Ops.
- Oversee and maintain high cleanliness standards for cafe.
- Continuously works on business development in strategy in all aspects, including but not limited to boosting relationships with local organizations and entities, product display and initial roll-outs, and other related tasks.
- Responsible for managing the P&L of the cafe - COGS and labor metrics, and monthly, quarterly, and annual sales goals.
- Complete monthly inventory
- Submit and review invoices regularly and escalate concerns as necessary
- Work with daily cash, POS system, submit sales to HQ, and review weekly sales with the management team.
- Build sales consistently and deliberately while managing controllable costs skillfully and effectively.
- Fulfill weekly bank deposit procedures and expectations.
- Educating baristas so that they are fluent with the La Colombe mission and culture as well as the story of our coffees.
- Build relationships with guests by communicating warmly and authentically.
- Lead team members in hospitality training standards and best guest experience.
- Seek opportunities to engage with guests and exceed expectations.
- Deliver timely, professional, and knowledgeable service.
- Ensure that all safety protocols are followed even when you are not present.
- Ensure safety, harassment, injuries or any other issues brought to your attention are reported and addressed immediately, escalating to the district manager when necessary.
- Complete Monthly Health Inspection Checklist and maintain food service manager health certificate.
- Create any relevant checklists to ensure the proper maintenance and well-being of the cafe.
- Food Service: 3 years of food service experience.
- Years in Management: 2 years minimum in a hospitality setting.
- Interests: An enthusiasm for specialty coffee.
- People skills: Dealing with the public and team proactively, professionally, and positively.
- Communication: Positive and professional communication skills, both written and verbal.
- Available to work flexible hours, which could include early mornings, evenings, weekends, and holidays.
- Ownership: Takes initiative, is personally driven, and takes pride in business.
- High attention to detail with the ability to multi-task and prioritize effectively.
- Ability to bend, twist, squat, reach, crawl, push/pull, climb stairs, and stand without limitation for long periods of time.
- Ability to lift and/or carry 50 lbs or more on a consistent basis.
- Frequently required to use hands.
- Basic understanding of computer POS Systems, along with basic math skills.
- Reading, writing, and oral proficiency in the English language.
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Cafe Manager - Washington, United States - LA COLOMBE HOLDINGS GROUP
Description
Job DetailsJob Location
DC Blagden - Washington, DC
Position Type
Full Time
Salary Range
$75, $75,000.00 Salary
Job Category
Salary
Description
The Cafe Manager builds a healthy business and a healthy culture within their cafes. Ensure the operational needs of the cafe are met while also supporting and providing leadership to the team members of the cafe. Enjoys working in a fast-paced caf environment and can effectively work under pressure. In this role, they will work with and develop a team of baristas to provide the exceptional customer service and quality coffee experience that La Colombe has built its reputation on. The La Colombe Cafe Manager possesses a high sense of responsibility, quality, ethics, and integrity.
PEOPLE & CULTURE Build team and maintain engagement by providing an excellent employee experience.
