Sales Engineer Specialist - Boise, United States - Cradlepoint

Description

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How Will You Contribute to the Company? \ \ The Sales Lab Engineer role is a vital and visible component of the NetCloud Showpoint team.\ \ This position is an integral member of the Showpoint platform team reporting to the Global POC and Demo Cloud SE Sr.

Manager.

You will interact very closely with the team and extend our collaboration with the broader SE community and the Center of Excellence.

The Sales Lab Engineer will enable physical hardware, virtual environments, and cloud infrastructure and own all lab documentation within the NetCloud Showpoint platform.

This role assumes ownership of the Tonaquint (and others) Showpoint lab spaces.\ \ The Showpoint platform is a highly visible, diverse and mission-critical sales tool enabling Cradlepoint and their Partner Community to deliver exciting, compelling, and live demonstrations of the Cradlepoint portfolio to our customers and prospective customers.

It is an extremely fast-paced, ever-changing, and exciting environment to be part of.

Our team must be constantly at the forefront of technologies to stay ahead of the competition and showcase our leadership in the industry.

\ \ What Will You Do?

Guide teams in designing, building, testing, and deploying changes to existing infrastructure, processes, and software
Deploy, configure, and maintain all lab hardware and connectivity
Management of hardware and software in multiple remote locations
Embrace and enhance the platform\'s security protocols and processes
Constantly improve the user\'s experience through quantitative service monitoring, alerting, and the use of data and operational dashboards
Ensure all environments meet scale and resiliency requirements
Consider the entire on-premises and cloud infrastructure when making changes and improvements.
Support user-facing and internal applications
Monitor submitted tickets; assign, escalate, and communicate, as required
Develop and maintain documentation on operational, configuration, usage, or other procedures and processes
Participate and contribute to platform infrastructure development

Develop, configure, and troubleshoot automation techniques for Cradlepoint solutions and other vendors, such as Juniper, Cisco, Extreme, Ixia, Fortinet, etc.

Assist in the deployment and configuration of lab equipment, processes, and tools to manage growth

\ Qualifications \ Minimum Qualifications:

Bachelor\'s degree (or equivalent experience) supported by two (2+) years of demonstrated lab engineering experience using test automation and CI/CD tools, containers, cloud infrastructure, and other modern technologies
Mechanical experience deploying hardware and software in a data center environment
Experience working with virtualization Platforms such as VMWare, AWS, Azure
Preferred experience with IaaS (Terraform) implementing scalable cloud / On-prem based environments and systems; service-oriented architectures and microservices; deploying resilient, scalable, high-throughput systems
Ability to install and configure software, gather test-stage data, and perform de-bugging
Proficiency in documenting processes and monitoring performance metrics
Exceptional interpersonal and communication skills
Strong hardware/software troubleshooting skills
Must have excellent verbal and written communication skills
Must be able to work independently and self-directed, as well as, within a team
Excellent time management and the ability to balance many concurrent tasks
Ability to thrive in a fast-paced, start-up, team-oriented environment

\ Bonus Points:

Knowledge and experience in carrier and cellular echnologies
Strong networking knowledge and experience

Ericsson Enterprise Wireless Solutions\' Diversity, Equity, Inclusion, and Belonging mission is to create an inclusive work environment where all employees\' differences are celebrated, their thoughts matter, and everyone feels safe to bring their authentic selves to work.

We\'re proud to be an equal opportunity employer and aim to attract, develop, and engage top talent from a diverse candidate pool.

It is our policy and commitment to provide equal opportunity employment for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law.