Senior Upstate Endpoint Technician - Columbia, United States - State of South Carolina

Description

Job Responsibilities

Careers at


DHEC:
Work that makes a difference

Embracing Service, Inspiring Innovation, Promoting Teamwork, Pursuing Excellence, and Advancing Equity

While reporting to the Upstate EUS Section Manager in the Office of Information Technology, provides Tier I and Tier II solutions to end user computer problems of a moderate to complex nature to ensure end user productivity, and any other assigned tasks in accordance with Agency initiatives, procedures, and guidelines.

Adhere to State and agency IT Security polices and standards. Primary focus on supporting agency staff and facilities located and associated with the Upstate Region. To include window devices, iOS mobile devices, managed printers, and other devices that hold data. Diagnoses and repairs mid to moderate complex problems in response to customer-reported incidents.


Job Responsibilities:

• Diagnoses and repairs complex to moderately complex problems in response to customer reported incidents. Installs, configures, troubleshoots, and maintains moderately complex to complex customer hardware and software. Ensures rigorous application of information security standards. Assist with identifying and troubleshooting network issues. Document and track in agency ITSM.
• Proactive and timely resolution to tickets based on the severity of the issue. Serves as technical consultant to client interfacing team. Assist with developing deployment schedule and logistics. Researches and provides evaluation of trends and patterns in customer support requirements.
• Maintains good relations with agency management, vendors, co-workers and end-users. Travel on site to resolve technical issues and assist with maintaining IT asset inventory and life cycle.
• Keep up with offered training courses to be determined by manager. Maintain knowledge of the agency's products, computer environments, platforms, and technologies. Provides advice and direction to agency on purchases of hardware and software.
• Other duties as required.

The employee will work under limited supervision, following established policies, procedures and guidelines. Position requires the ability to work independently in establishing priorities and responding to agency needs.

Minimum and Additional Requirements

State Minimum Requirements:
A bachelor's degree and experience in automated information or communication system design, installation, operation, or repair. Related experience may be substituted for the bachelor's degree on a year-for-year basis.

Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation.

Agency Additional Requirements:
Knowledge of IT development, implementation, and documentation in an enterprise network environment.

Knowledge of IT techniques to provide support of computer hardware and software, mobile devices and peripherals deployed in an enterprise environment.

Ability to establish working relationships with work teams and customers. Ability to communicate effectively both orally and in writing.

Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application.

Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring.

Preferred Qualifications

• Strong understanding of Windows Desktop OS and knowledge of iOS, and M365/O365 software applications.
• Basic understanding of network concepts, active directory, BitLocker, and desktop imaging and patching.
• Bachelor's degree in computer science or related field and 5yrs. work experience in information technology (IT).
• Associate degree in computer science or related field and 7 yrs. work experience in IT.
• High school diploma and 9 yrs. experience in IT.

Additional Comments


DRIVING RECORD:

If this position requires the applicant to possess a valid driver's license to operate a state vehicle or personal vehicle, any applicant being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record.

SC DHEC is an equal employment opportunity/affirmative action employing agency. We are committed to a diverse workforce.

SC DHEC does not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information.

The South Carolina Department of Health and Environmental Control offers an exceptional benefits package for FTE positions that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• 2 weeks paid parental leave
• State Retirement Plan and Deferred Compensation Programs

*REMOTE WORK: The option to work partially remote is available after six (6) months of employment if it applies to the position.

This position is part of the South Carolina Department of Health and Environmental Control's Office of Information Technology (OIT).

The work performed supports DHEC's mission to improve the quality of life for all South Carolinians by protecting and promoting the health of the public and the environment.

Effective July 1, 2024, this position will transfer to the South Carolina Department of Public Health created by Senate Bill 399 which provides for the creation of the Department of Public Health to assume the public health-related functions of DHEC.