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New Britain

    Part Time Cashier - Hartford City, United States - Gillman Home Center

    Gillman Home Center
    Gillman Home Center Hartford City, United States

    3 weeks ago

    Default job background
    Part time
    Description

    The cashier/customer service associate is responsible for providing excellent customer service to our customers.

    Essential Functions:

  • Provide excellent service to customers.
  • Treat all team members, vendors, and customers with courtesy and respect.
  • Greet and assist customers in a positive, approachable manner. Answer questions and resolve customer concerns. Advise customers on solutions to projects and problems. Offer solutions with add on sales when appropriate.
  • Ask open-ended questions to ensure that customers receive proper assistance from department heads. Follow up.
  • Communicate customer needs via intercom and two-way radios. Use two-way radios to communicate to yard team when customers are coming out. Provide proper loading paperwork to customers.
  • Provide a fast and effective check-out transaction. Process customer orders, invoices, and returns according to established store policies and procedures.
  • Perform any necessary customer service tasks including but not limited to; cutting keys, filling propane, assisting with rental transactions, etc.
  • Perform necessary tasks including but not limited to; answering the telephone, stocking and recovering inventory around register area, clean and organize front outdoor area, keep promotional signage up to date, etc.
  • Assist with cycle counts, price updates and other inventory maintenance as needed.
  • Store maintenance as needed including but not limited to; cleaning common areas, trash removal, parking lot and sidewalk sweeping, and snow removal.
  • Provide timely and accurate information to incoming customer order status and product knowledge requests.
  • Provide timely feedback to the company regarding service failures or customer concerns.
  • Open and close store as assigned.
  • Make taking care of customers a priority while working your area.
  • Ensure a safe working environment. Maintain situational awareness. Identify and report any safety issues or concerns to management.
  • Help out in other departments as necessary.
  • Follow all company policies and procedures.
  • Other duties as assigned.

    • Work Competencies :

  • Customer Focus
  • Teamwork
  • Attention to detail
  • Safety Awareness

    • Supervisory Responsibility: This position does not directly supervise anyone.

    Work Environment: While performing the duties of this job, the employee is inside the store. The noise level in the work environment is usually low.

    Physical Requirements :
    The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.

  • Prolonged periods of standing and walking throughout the day.
  • Must be able to lift up to 10 lbs at times.

    • Position Type and Expected Hours of Work:
    This is a part-time position, must be able to work days/evenings/weekends as needed, 10-20 hours/week.

    Required Education and Experience:

  • High School Diploma or GED
  • 1-2 years of customer service experience preferred.
  • 1-2 years of retail experience is preferred.
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