Scheduling/Customer Care Agent - Alpharetta, GA
1 day ago
Job description
Full-time
Description
Phoenix Systems is looking for a versatile, high-energy professional to join our team in a multifaceted role. This position is perfect for a "jack-of-all-trades" who thrives in a fast-paced environment and enjoys balancing technical support, logistics coordination, and sales growth.
Starting salary range is $21.00 to $25.00/hour depending on experience.
Anticipated start date for this position is March 30, 2026.
Requirements
Essential Duties and Responsibilities:
- Customer & Technical Support: Handle high-volume inquiries via phone and email to resolve basic security or audio/video malfunctions.
- Sales & Growth: Manage incoming leads and referrals to convert inquiries into scheduled activations.
- Upselling: Identify and pursue opportunities during customer interactions to promote relevant products and services.
- Logistics & Scheduling: Coordinate local and remote technicians for builder accounts, installations, and service appointments.
- Administrative Oversight: Process final paperwork for monitoring and installs, handle customer payments, and generate weekly sales reports.
- Data Integrity: Maintain accurate sales databases, update client profiles, and manage digital service agreements.
- Project Support: Analyze floor plans and work orders to ensure all items are correctly installed.
- Permitting: Assist with pulling permits and scheduling inspections as needed.
- Perform other duties as assigned.
Qualifications and Education Requirements:
- 1–2 years of customer service experience; 1+ years of sales experience is required.
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
- Excellent computer proficiency (MS Office – Word, Excel, and Outlook).
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
- Ability to work independently and to carry out assignments to completion within standard accepted practices.
- Must be able to clear a background check and drug screening.
- High school diploma or GED required.
- Associate degree preferred.
Other Preferred Skills/Abilities:
- High degree of initiative.
- Security sales, home building industry, or low voltage experience.
- 2+ years in call center or service/technician scheduling environments.
- Technical aptitude, problem solving skills.
- Ability to review floor plans.
- Persuasion, negotiation, and closing skills
Physical Requirements:
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards.
- While performing the duties of this job, the employee is regularly required to stand, sit, talk, listen, and use hands and fingers to operate a computer and telephone.
- Ability to sit at a computer terminal for an extended period of time.
Work Environment:
- Moderate noise (i.e. business office with computers, phone, printers, and light traffic)
- Office Setting
Benefits:
- Paid Time Off Program - Start accruing PTO your first week
- Eight Paid Company Designated Holidays
- 401(k) w/company match
- Health, Dental and Vision Insurance options that start the 1st of the month after 60 days of employment
- Short Term Disability Options
- Long Term Disability Options
- Employee Assistance Program
- Life Insurance Options
- Employee Discount
- Free Alarm Monitoring
- Monday - Friday daytime work schedule (no nights or required weekends)
- Positive work culture with opportunities for advancement and growth
Salary Description
Starting between $21.00 to $25.00/hour
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