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Customer Service Representative - Enid, United States - Parrish Enterprises Ltd
Description
Job Details
Level
Entry
Job Location
HQ Admin - Enid, OK
Remote Type
N/A
Position Type
Full Time
Education Level
None
Salary Range
Undisclosed
Travel Percentage
Negligible
Job Shift
Day
Job Category
Marketing
Description
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Other duties may be assigned:
:
Handles inquiries for products relating to:
product pricing, product availability, product specifications, order inquiry, order entry, order confirmations, order expediting, and product performance issues (RMAs).
Facilitates answers to technical questions of prospective customers.
Serve as liaison between assigned Regional Warehouses relating to inventory information and planning (forecasting, and stock inquiries) for supply chain, and production scheduling purposes.
Based on customer interactions relating to order transactions, and product performance helps build and maintain customer relationships through direct communication to PT Sales & Marketing team members, as well as making use of journaling interactions into CRM software records.
Enters new customer data and other order transaction data for current customers utilizing ERP computer system.
Works with outside sales representatives to keep account activities and literature up to date utilizing CRM software system.
Investigates and communicates information to the proper departments to help identify, and then resolve customer issues arising during customer/CSR interactions.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle or feel. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision for using the computer.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The noise level in the work environment is usually moderate due to the number of telephones and the amount of traffic in the office.
Qualifications
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school education or equivalent, preferred.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization,
COMPUTER SKILLS
Must demonstrate a working knowledge and ability with Microsoft Office Products (Word, Excel, Teams, PowerPoint) or demonstrate an ability to become proficient in each quickly.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
There are no certificates, licenses or registrations required.
