- Ensures prompt, professional, friendly, and timely greeting of all customers.
- Communicates with service customers to determine the nature of the problem or concern.
- Obtains customers and vehicle data utilizing current dealership technology.
- Advises customer on care of their vehicle and the value of maintaining the vehicle in accordance with manufacturer's specifications and provides suggestions for maintenance.
- Provides customer estimates of labor and parts and obtains approval for work to be done.
- Fully explains to customers any additional work that is required, including additional cost and time consideration based on timely multi-point inspection.
- Follows up on the progress of each repair throughout the day and updates the customer regarding any changes to initial agreement or timeline.
- Ensures payment for all repairs is secured before vehicle leaves the dealership.
- Maintains Customer Satisfaction Index (CSI) rating above group rating.
- Conducts all transactions in a professional, legal, and ethical manner.
- Lexus experience preferred, but not required.
- Skill and ability to apply and perform basic accounting functions and mathematic operations including addition, subtraction, multiplication, and division.
- Skill and ability to use personal computers and related software applications, including MS Office, ADP,CDK and dealership specific software.
- Must have general knowledge of vehicle mechanical operations.
- Orientation to profitability.
- Skill and ability to communicate ideas and instructions clearly and concisely to both customers and technicians in a professional manner.
- Skill and ability to communicate effectively, both orally and in writing.
- Must maintain a high level of integrity.
- Strong attention to detail and ability to handle multiple tasks simultaneously.
- Proven ability to work independently and in a team environment, promoting positive working relationships.
- Must have excellent interpersonal abilities and customer service skills.
- Must be able to maintain composure & a positive attitude under pressure
- Must be able to drive vehicles with manual transmission.
-
Service Advisor
3 weeks ago
Oremor Automotive Group El Cajon, United StatesThe Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must li Service Advisor, Customer Ser ...
-
Service Advisor
3 weeks ago
Crowley Car Company El Cajon, United StatesJob Description · Job DescriptionLexus El Cajon is seeking an experienced professional and outgoing Service Advisor to join us in supporting our dealership staff and customers while assisting building and representing the Lexus brand In this role, the Service Advisor will work di ...
-
Service Advisor
1 week ago
Mossy Honda Lemon Grove Lemon Grove, United StatesAs a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and service repairs/maintenance. From greeting vehicle owne ...
-
Experienced Service Advisor
3 weeks ago
Midas LA MESA 1281 La Mesa, United StatesJob Description · Job DescriptionBenefits:401(k) · Bonus based on performance · Employee discounts · Free uniforms · Opportunity for advancement · Paid time off · We are looking for a customer service representative to attract potential customers by answering product and service ...
-
Family Service Advisor
3 weeks ago
Security National Financial El Cajon, United StatesJob Type · Full-time · Description · What You'll Do · As an Family Services Advisor with Memorial, Mortuaries and Cemeteries , you'll be responsible for working with at-need families, conducting aftercare visits, and for generating pre-need sales primarily through referrals. T ...
-
Service Advisor
1 week ago
Midas Poway, United StatesThis position pays between $16.00 and $20.00/hour plus a commission plan . · The job duties of an Auto Service Advisor may include: · Greeting customers and scheduling service appointments · Cataloging customers concerns and comments · Writing service orders and descriptions of ...
-
Service Advisor
3 weeks ago
Sunroad Enterprises Chula Vista, United StatesService Advisor - Toyota Chula Vista · Main St, Chula Vista, CA , USA Req # Friday, March 22, Service Advisor · Non-Exempt · Job Summary: · A Service Advisor works with customers to schedule service work and communicate any additional service needed. Service Advisors also ...
-
Service Advisor
3 weeks ago
Sonic Automotive Poway, United StatesService Advisor - Poway Honda in Poway, CA at Sonic Automotive · Job Type: · Customer ServiceExperience: · AssociateAbout · At · Poway · Honda, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professio ...
-
Service Advisor
3 weeks ago
Amerit Fleet Solutions San Diego, United StatesPosition Summary: · Amerit Fleet Solutions, one of the leading fleet maintenance companies in the US, is looking to hire a skilled Service Advisor - Administrative Assistant The Service Advisor - Administrative Assistant position will be responsible for data entry, scheduling of ...
-
Service Advisor
3 weeks ago
Sunroad Automotive San Diego, United StatesMonday, January 15, 2024Service Advisor - Pacific HondaJob Summary:A Service Advisor works with customers to schedule service work and communicate any additional service needed. Service Advisors also handle the administrative and customer relations aspects of service department o ...
-
Service Advisor
3 weeks ago
Perry Ford National City National City, United StatesAs a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the d ...
-
Service Advisor
3 weeks ago
Perry Ford National City National City, United StatesJob Description · Job DescriptionAs a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From ...
-
Service Advisor
3 weeks ago
Chula Vista Honda Chula Vista, United StatesJob Description · Job DescriptionDesert Auto Group IV, LLC dba Chula Vista Honda is now accepting applications for a Service advisor, no experience necessary, but helpful. A Service Advisor, you will own our customer's experience in the service drive. You are the first point of c ...
-
Service Advisor
3 weeks ago
Chula Vista Honda Chula Vista, United StatesDesert Auto Group IV, LLC dba Chula Vista Honda is now accepting applications for a Service advisor, no experience necessary, but helpful. A Service Advisor, you will own our customer's experience in the service drive. You are the first point of contact with our customers and wil ...
-
Service Advisor
3 weeks ago
Amerit Fleet Solutions San Diego, United StatesPosition Summary · Amerit Fleet Solutions, one of the leading fleet maintenance companies in the US, is looking to hire a skilled Service Advisor - Administrative Assistant The Service Advisor - Administrative Assistant position will be responsible for data entry, scheduling of r ...
-
Service Advisor
3 weeks ago
Sunroad Automotive San Diego, United StatesService Advisor - Kearny Mesa Chyrsler Dodge Jeep Ram · Non-Exempt · Job Summary: · A Service Advisor works with customers to schedule service work and communicate any additional service needed. Service Advisors also handle the administrative and customer relations aspects of se ...
-
Experienced Service Advisor
3 weeks ago
Midas LA MESA 1281 La Mesa, United StatesBenefits: · 401(k) · Bonus based on performance · Employee discounts · Free uniforms · Opportunity for advancement · Paid time off · We are looking for a customer service representative to attract potential customers by answering product and service questions; suggesting informat ...
-
Service Advisor
1 week ago
Sonic Automotive Poway, United StatesJob Description · Job DescriptionCompany Description · At Poway Honda, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they ...
-
Service Advisor
3 weeks ago
Mossy Automotive Group Chula Vista, United States Full timeAt Mossy Auto Group our employees are our most valuable asset. Our mission statement is to create an environment of high integrity & mutual respect that nurtures openness, creativity, & innovation. Every employee at Mossy is absolutely critical to its success. As a family owned & ...
-
Service Advisor
2 days ago
MARVIN K. BROWN AUTO CENTER San Diego, United StatesWho We Are · Marvin K. Brown Auto Center has been family-owned and operated for over 70 years, and has been an asset in the San Diego community since we sell Cadillac, Buick, GMC and pre-owned vehicles. We have been named the #1 Cadillac dealership in San Diego, and are always se ...
Service Advisor - El Cajon, United States - Crowley Car Company
Description
Lexus El Cajon is seeking an experienced professional and outgoing Service Advisor to join us in supporting our dealership staff and customers while assisting building and representing the Lexus brand In this role, the Service Advisor will work directly with our customers on their vehicle repair needs. A great opportunity awaits the right individual in our fast paced and busy Service Department. We provide a highly competitive compensation plan, along with the security of being part of an award-winning location and team.
Pay: $60,000 - $140,000 Annually
What are the day-to-day responsibilities?
What are the requirements for this job?
Automotive Dealership Experience Preferred
If you feel you have the skill set to fill the position, please reply to this email with your resume and contact information.
Lexus El Cajon offers a full comprehensive benefit package including Medical and Dental Insurance, Life Insurance, a 401K plan, Flexible Spending Accounts, advancement opportunities and much more
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
