- Respond to incoming patient phone calls, keep accurate records of patient interactions and transactions
- Schedule patient appointments including outbound annual appointment reminders
- Update and maintain patient insurance and demographic information
- Resolve patient issues by obtaining and evaluating all relevant information, seek assistance from and coordinate with other Simon Eye departments when needed
- Contact patients via telephone to confirm upcoming appointments
- At least 2 years of experience providing exceptional customer service, preferably in a call center and/or medical environment
- Ability to understand and communicate patient insurance and other information in both English and Spanish in a clear and professional manner
- Ability multi-task; to work quickly and accurately while maintaining a positive patient experience
- Proficiency in using computer databases including typing accuracy
- High level of professionalism and self-motivation
- Ability to work at least one evening per week and two Saturdays per month to meet patient needs
-
Hospitality and Office Services Rep
1 week ago
Canon Solutions America, Inc. Wilmington, United States· Hospitality and Office Services Rep · US-DE-Wilmington · Job ID: 31114 · Type: Full-Time · # of Openings: 1 · Category: Customer Service/Support · DE - Wilmington-Pot,And&Cor-MS · About the Role · Are you someone who has a passion for hospitality and delivering exemplary serv ...
-
Customer Service Rep
3 weeks ago
Spectra Medical Devices LLC. Wilmington, United StatesJob Description · Job DescriptionPOSITION SUMMARY: · The desired candidate will have prior customer account management, customer service, and inside sales experience with excellent attention to detail. This individual will require solid organizational and interpersonal skills tog ...
-
Patient Service Rep
3 weeks ago
Simon Eye Associates Wilmington, United StatesJob Description · Job DescriptionSimon Eye and Center for Advanced Eye Care are partner practices with a combined 27 Optometrists, 8 Ophthalmologists, and 150 staff serving patients across the state of Delaware and in Pennsylvania with locations in West Chester and Bucks County. ...
-
Patient Services Rep II
2 weeks ago
Nemours Children's Health Wilmington, United StatesJob Description · Nemours is seeking a PSR II for our PACU The Perioperative Services Patient Services Representative (PSR) II is responsible for providing ancillary support to the Pre-Surgical Care Area, Operating Room, and Post-Anesthesia Care Areas on a rotating basis depende ...
-
Customer Service Rep(04497)
3 weeks ago
Domino's Franchise Wilmington, United StatesJob Description · Job DescriptionJob Description · Operate all equipment. · Stock ingredients from delivery area to storage, work area, walk-in cooler · Prepare product. · Receive and process telephone orders. · Take inventory and complete associated paperwork. · Clean equipm ...
-
Patient Services Rep II
3 weeks ago
Nemours Foundation Wilmington, United StatesNemours is seeking a PSR II for our PACU The Perioperative Services Patient Services Representative (PSR) II is responsible for providing ancillary support to the Pre-Surgical Care Area, Operating Room, and Post-Anesthesia Care Areas on a rotating basis dependent upon daily assig ...
-
Patient Service Rep
2 weeks ago
Simon Eye Associates Wilmington, United StatesSimon Eye and Center for Advanced Eye Care are partner practices with a combined 27 Optometrists, 8 Ophthalmologists, and 150 staff serving patients across the state of Delaware and in Pennsylvania with locations in West Chester and Bucks County. We are aligned to ensure our comm ...
-
Hospitality and Office Services Rep
6 days ago
Canon Solutions America, Inc. wilmington, United States· Hospitality and Office Services Rep · US-DE-Wilmington · Job ID: 31114 · Type: Full-Time · # of Openings: 1 · Category: Customer Service/Support · DE - Wilmington-Pot,And&Cor-MS · About the Role · Are you someone who has a passion for hospitality and delivering exemplary serv ...
-
Hospitality and Office Services Rep
6 days ago
Canon Solutions America, Inc. Wilmington, United StatesJob Description · Job Description · Hospitality and Office Services Rep · US-DE-Wilmington · Job ID: 31114 · Type: Full-Time · # of Openings: 1 · Category: Customer Service/Support · DE - Wilmington-Pot,And&Cor-MS · About the Role · Are you someone who has a passion for hospital ...
-
Planet Fitness New Castle, United States Part timePosition: Member Services Rep - Part Time - Afternoon We are searching for a motivated Member Services Representative to join our team BILINGUAL English/Spanish are encouraged to apply As a member of our staff, you will be responsible for providing a superior level of customer ...
-
Hospitality and Office Services Rep
5 days ago
Canon Solutions America, Inc. Wilmington, DE, United States Full time· Hospitality and Office Services Rep US-DE-Wilmington Job ID: 31114 · Type: Full-Time · # of Openings: 1 · Category: Customer Service/Support · DE - Wilmington-Pot,And&Cor-MS About the Role · Are you someone who has a passion for hospitality and delivering exemplary s ...
-
Planet Fitness New Castle, United States Part timePosition: Member Services Rep - Seasonal -Winter/Evening · We are searching for a motivated Member Services Representative to join our team BILINGUAL English/Spanish are encouraged to apply As a member of our staff, you will be responsible for providing a superior level of cust ...
-
Hospitality and Office Services Rep
1 week ago
Canon Solutions America, Inc. Wilmington, DE, US, United States· Hospitality and Office Services Rep · US-DE-Wilmington · Job ID: 31114 · Type: Full-Time · # of Openings: 1 · Category: Customer Service/Support · DE - Wilmington-Pot,And&Cor-MS · About the Role · Are you someone who has a passion for hospitality and delivering exemplary serv ...
-
Patient Services Rep Ii
3 days ago
Nemours Wilmington, United StatesPatient Service Representative (PSR II) scheduling position available in Radiology DV. HYBRID position REMOTE with requirement to work on site 2 days per week OR as needed for in house staffing. · Responsible for organizing and operating the office systems related to appointment ...
-
Patient Services Rep II
2 weeks ago
Nemours Children's Health Wilmington, United StatesJob DescriptionNemours is seeking a PSR II for our PACU The Perioperative Services Patient Services Representative (PSR) II is responsible for providing ancillary support to the Pre-Surgical Care Area, Operating Room, and Post-Anesthesia Care Areas on a rotating basis dependent u ...
-
Patient Services Rep II
3 weeks ago
Nemours Wilmington, United StatesPatient Service Representative (PSR II) scheduling position available in Radiology DV. HYBRID position REMOTE with requirement to work on site 2 days per week OR as needed for in house staffing. · Responsible for organizing and operating the office systems related to appointment ...
-
Hospitality and Office Services Rep
1 week ago
Canon USA & Affiliates Wilmington, United StatesAbout the Role · Are you someone who has a passion for hospitality and delivering exemplary service, ensuring total customer satisfaction? Then the role of Hospitality and Office Services Representative maybe for you This position is responsible for prompt delivery of various on- ...
-
patient services rep ii
4 weeks ago
Nemours Foundation Wilmington, DE , USA, United StatesNemours is seeking a PSR II for our PACU The Perioperative Services Patient Services Representative (PSR) II is responsible for providing ancillary support to the Pre-Surgical Care Area, Operating Room, and Post-Anesthesia Care Areas on a rotating basis dependent upon daily assig ...
-
Hospitality and Office Services Rep
1 week ago
Canon Solutions America Wilmington, United StatesAbout the Role · Are you someone who has a passion for hospitality and delivering exemplary service, ensuring total customer satisfaction? Then the role of Hospitality and Office Services Representative maybe for you This position is responsible for prompt delivery of various on ...
-
patient services rep ii
4 weeks ago
Nemours Foundation Wilmington, DE , USA, United StatesNemours is seeking a PSR II for our PACU The Perioperative Services Patient Services Representative (PSR) II is responsible for providing ancillary support to the Pre-Surgical Care Area, Operating Room, and Post-Anesthesia Care Areas on a rotating basis dependent upon daily assig ...
Patient Service Rep - Wilmington, United States - Simon Eye Associates
Description
Job Description
Job DescriptionSimon Eye and Center for Advanced Eye Care are partner practices with a combined 27 Optometrists, 8 Ophthalmologists, and 150 staff serving patients across the state of Delaware and in Pennsylvania with locations in West Chester and Bucks County. We are aligned to ensure our communities can access patient-centered, medically oriented full service eyecare delivered in convenient locations with friendly, knowledgeable doctors and staff.
As the initial point of contact for Simon Eye, the Patient Service Representative is responsible for developing a positive relationship with and providing a WOW experience for our patients. In this role, you will be an integral part of a team committed to delivering the high level of customer service and patient centered care that have made Simon Eye the most trusted provider of eye care in Delaware.
What You'll Do:
What You'll Need:
About Us
We help bring the world into focus so our patients can achieve and enjoy all life has to offer. We achieve and maintain top levels of SERVICE, CURIOSITY, FRIENDLINESS, PROFESSIONALISM, and TEAMWORK for every patient, every time - all in pursuit of providing Eye Care for Life.
We are also committed to creating and maintaining a thriving, sustainable culture for our patients, doctors, staff, communities, and put more simply, everyone we interact with. We are proud to be the most trusted eye care provider in Delaware, voted Reader's Choice Best Optometrists, for nearly two decades
Powered by JazzHR
aYW8fxBjkt
