CRM Program Manager - California, United States - BlueSky Resource Solutions

Description

100% Remote (PST) CRM Program Manager Opportunity.

JOB RESPONSIBILITIES:

• Manage CRM project portfolio to deliver committed initiatives on time, to budget, and to quality expectations

• Lead CRM campaign intake and trafficking; supporting campaign development, QA, execution, and analysis via internal tool sets and reports

• Provide operational support and manage project tracking software

• Collaborate with leadership on analysis of in-flight and proposed projects.

• In partnership with the SVP of CRM, assist in developing strategies for ensuring the growth of the organization, and implement process improvements to maximize output and minimize costs

• Lead/drive annual budget planning and submission for CRM

• Work with CRM Leadership on financial performance (actuals vs budget)

• Partnering with leadership to report on operational and project metrics and trends, as well as any other CRM reporting needs.

• Design and manage workflow automations and continually refine CRM processes

• Manage contract review request process, Purchase Order processes, and invoice coding when needed

REQUIREMENTS:

• Minimum of 4 years' experience in project management, with experience in email marketing

• Expertise with project management software (Smartsheet and Jira preferred)

• Masterful organizational, communication, and leadership skills, backed by previous professional success

• Superior knowledge of multiple operational functions and principles, including data and analytics, marketing technology, lifecycle and performance marketing, and employee management

• Experience in developing budgets and business plans

• Proven ability to plan and manage operational processes for maximum efficiency and productivity

• Ability to streamline or implement structures and roles that boost speed and efficiency while supporting rapidly shifting business demands PREFERRED SKILLS AND

QUALIFICATIONS:

• Bachelor's degree (or equivalent) in business administration or related field

• Experience in Marketing, ideally utilizing technology-driven CRM systems

• Data-driven mentality, with experience using excel and analysis tools (ie. Tableau, Amplitude etc.) to measure campaign performance

• Process oriented; ability to follow processes and documentation closely and keep those documents up to date

• Strong written and oral communication skills to effectively interact and facilitate discussions with cross functional teams and with executives