Resort Operations Host - Legoland Way Winter Haven, Florida, United States
2 days ago

Job description
What you'll bring to the team
Seasonal Part-Time Resort Ops Host – Experiences
LEGOLAND Florida Resort
ROLE SUMMARY
Love creating magical moments? Obsessed with guest happiness? The Resort Operations Host – Experiences is all about bringing the fun, the smiles, and the WOW to every guest visit
In this role, you'll be cross-trained in multiple areas across the resort—Admissions, Retail, Attractions, and Guest Experiences—making every shift exciting and different. You'll be on the front lines helping families build unforgettable memories while living our Merlin Values through positive, high-energy guest engagement.
If you enjoy variety, teamwork, and making people happy (while surrounded by LEGO fun), this is the role for you
Qualifications & Experience
KEY RESPONSIBILITIES
Zonal Operations
Work across multiple zones throughout the resort, supporting daily operations and delivering outstanding guest service
Welcome guests at entrances, scan tickets, manage admissions, and keep guest flow smooth and stress-free
Assist guests with retail purchases, handle transactions, restock merchandise, and spot upselling opportunities
Support shows, educational programs, and hands-on building experiences by preparing venues and engaging guests
Perform opening and closing procedures according to operational guidelines
Partner with leadership to help resolve resort-wide guest questions or concerns
Jump into different roles as needed—flexibility and teamwork are key to creating amazing guest experiences
Health & Safety
Follow and support all health & safety procedures to keep guests and teammates safe
Respond calmly and professionally to incidents or accidents and suggest safety improvements
Thrive in fast-paced, high-energy environments with noise, crowds, and occasional challenges
Stay focused under pressure, including during ride delays or guest concerns, to ensure safe and positive operations
WORK ENVIRONMENT & PHYSICAL DEMANDS
Work indoors, outdoors, and in enclosed spaces with changing temperatures
Exposure to wet, humid conditions and possible food allergens
Regular standing, walking, and moving throughout the resort
Visual and hearing ability to read instructions, follow procedures, and communicate clearly with guests and team members
EXPERIENCE & QUALIFICATIONS
Guest-facing experience preferred (theme park, attractions, retail, hospitality, etc.)
Friendly, confident communicator who loves working with people
Strong teamwork and collaboration skills
Basic math and computer skills preferred
Flexible availability—including evenings, weekends, and holidays—to support park operations
Why You'll Love It Here:
A fun, energetic workplace filled with creativity and imagination
Variety in your day—no two shifts are the same
Opportunities to learn new skills and work with an awesome team
Making magical memories for families every single day
Benefits
Pay Range
USD $14.00/Hr.
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