Resort Operations Host - Legoland Way Winter Haven, Florida, United States

Only for registered members Legoland Way Winter Haven, Florida, United States

2 days ago

What you'll bring to the team · Seasonal Part-Time Resort Ops Host – Experiences · LEGOLAND Florida Resort · ROLE SUMMARY · Love creating magical moments? Obsessed with guest happiness? The Resort Operations Host – Experiences is all about bringing the fun, the smiles, and the WO ...

Job description

What you'll bring to the team

Seasonal Part-Time Resort Ops Host – Experiences

LEGOLAND Florida Resort

ROLE SUMMARY

Love creating magical moments? Obsessed with guest happiness? The Resort Operations Host – Experiences is all about bringing the fun, the smiles, and the WOW to every guest visit

In this role, you'll be cross-trained in multiple areas across the resort—Admissions, Retail, Attractions, and Guest Experiences—making every shift exciting and different. You'll be on the front lines helping families build unforgettable memories while living our Merlin Values through positive, high-energy guest engagement.

If you enjoy variety, teamwork, and making people happy (while surrounded by LEGO fun), this is the role for you

Qualifications & Experience

KEY RESPONSIBILITIES

Zonal Operations

Work across multiple zones throughout the resort, supporting daily operations and delivering outstanding guest service
Welcome guests at entrances, scan tickets, manage admissions, and keep guest flow smooth and stress-free
Assist guests with retail purchases, handle transactions, restock merchandise, and spot upselling opportunities
Support shows, educational programs, and hands-on building experiences by preparing venues and engaging guests
Perform opening and closing procedures according to operational guidelines
Partner with leadership to help resolve resort-wide guest questions or concerns
Jump into different roles as needed—flexibility and teamwork are key to creating amazing guest experiences

Health & Safety

Follow and support all health & safety procedures to keep guests and teammates safe
Respond calmly and professionally to incidents or accidents and suggest safety improvements
Thrive in fast-paced, high-energy environments with noise, crowds, and occasional challenges
Stay focused under pressure, including during ride delays or guest concerns, to ensure safe and positive operations

WORK ENVIRONMENT & PHYSICAL DEMANDS

Work indoors, outdoors, and in enclosed spaces with changing temperatures
Exposure to wet, humid conditions and possible food allergens
Regular standing, walking, and moving throughout the resort
Visual and hearing ability to read instructions, follow procedures, and communicate clearly with guests and team members

EXPERIENCE & QUALIFICATIONS

Guest-facing experience preferred (theme park, attractions, retail, hospitality, etc.)
Friendly, confident communicator who loves working with people
Strong teamwork and collaboration skills
Basic math and computer skills preferred
Flexible availability—including evenings, weekends, and holidays—to support park operations

Why You'll Love It Here:

A fun, energetic workplace filled with creativity and imagination
Variety in your day—no two shifts are the same
Opportunities to learn new skills and work with an awesome team
Making magical memories for families every single day

Benefits

Pay Range

USD $14.00/Hr.

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