- Lead and manage a team of posting specialists, including assigning tasks, setting priorities, and monitoring performance to ensure timely and accurate posting delivery.
- Provide coaching, guidance, and feedback to team members to support their professional development and growth.
- Foster a positive and collaborative work environment that promotes teamwork, accountability, and continuous improvement.
- Collaborate with other departments and stakeholders to optimize posting processes, streamline workflows, and drive efficiency gains.
- Collaborate with members of the Posting Workflow Optimization team to prioritize workflow opportunities for additional processing and analysis by the Stateside Posting Team.
- Ensure stateside posting team delivery meets quality and productivity standards, and take corrective action as needed to address any performance issues or deviations from standards.
- Develop and implement training programs and resources to support team members' ongoing learning and development.
- Monitor and analyze posting metrics and performance data to identify trends, opportunities for improvement, and areas of concern.
- Define or update KPI (key performance indicators) metrics for inflow, outflow, productivity as needed to manage the team and the business.
- Stay up to date on industry trends, best practices, and regulatory requirements related to posting operations.
- Represent the posting team in meetings, presentations, and discussions with senior leadership and other stakeholders.
- Bachelor's degree in business administration, Healthcare Administration, or related field preferred.
- Previous experience in a leadership or management role, preferably in a healthcare or posting-related environment.
- Strong leadership and people management skills, with the ability to motivate, inspire, and empower team members to achieve their full potential.
- Excellent communication and interpersonal skills, with the ability to effectively communicate with team members, stakeholders, and senior leadership.
- Solid understanding of posting processes, workflows, and best practices.
- Proven ability to analyze data, identify trends, and make data-driven decisions to improve performance and drive results.
- Ability to prioritize and manage multiple tasks and projects simultaneously in a fast-paced environment.
- Strong problem-solving and decision-making skills, with a focus on continuous improvement and innovation.
- Experience with coaching, mentoring, and developing team members to enhance their skills and capabilities.
Posting Manager - Watertown, United States - athenahealth
Description
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Job Summary: The Stateside Posting Manager will lead our team of Stateside Posting Analysts. The primary responsibility of this role is to oversee the day-to-day operations of the Stateside Posting team, including assigning tasks, providing guidance and support, monitoring performance, and ensuring posting delivery meets quality and productivity standards. The Stateside Posting Manager will also be responsible for coaching and developing team members, fostering a positive work environment, and collaborating with other stakeholders to optimize posting processes and drive continuous improvement.
Responsibilities:
Qualifications:
Note: This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties and responsibilities may be subject to change based on organizational needs and priorities.
About athenahealth
Here's our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What's unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth's offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India - plus numerous remote employees - all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That's another story. athenahealth develops and implements products and services that support US healthcare: It's our chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees - or athenistas, as we call ourselves - spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.
Our size makes a difference, too: We are small enough that your individual contributions will stand out - but large enough to grow your career with our resources and established business stability.
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth's Corporate Social Responsibility (CSR) program, we've selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces - some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
athenahealth is committed to a policy of equal employment opportunity-that's why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We're happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at for assistance.