Senior Systems Analyst - Charlotte, United States - Global Channel Management

Description

About the job Senior Systems Analyst

Senior Systems Analyst needs 3 or more years working with Windows and Linux Operating Systems

Senior Systems Analyst requires:

• 3 or more years working with Enterprise Content Management (ECM) Systems - Mobius preferred
• 3 or more years working with Windows and Linux Operating Systems
• 3 or more years working with Oracle Databases.
• Proficiency with scripting and automation - ie Batch, Postman, or PowerShell
• Proficiency in troubleshooting and root cause analysis (RCA) of complex technical issues.
• Developmentsupport experience in Java using Spring Framework platform
• Developmentsupport experience in Microservices using containerization and cloud technologies.
• Proficiency with monitoring and alerting tools such as Splunk, Dynatrace or Grafana

• Experience with ITIL applications such as ServiceNow
• Proficiency with Webserver technology, Apache Tomcat preferred
• Experience with Mainframe
• Experience with network load balancing such as F5
• Experience with creation and administration of Sharepoint and Confluence
• Ability to handle complex operational tasks and recommends processing and technology changes
• Ability to work with multiple business and IT partners in a production support and/or development role
• Detailed oriented and collaborative

• Work on Production issues and to provide timely diagnostics, recommendations and resolution.
• Interface with upstream and downstream applications and business operations teams on issues and problems.
• Identify areas of improvement in end user support, implementing automation and monitoring
• Interpret and appropriately triage IT issues reported by users
• Create monitoring dashboards and individual monitoring tests to ensure timely notification of production issues
• Learn new technologies as requested
• Participate in an on-call rotation and respond to afterhours issues as needed.