Strategy & Operations Director, Accounts - Mountain View - Athelas Inc.

    Athelas Inc.
    Athelas Inc. Mountain View

    1 week ago

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    Description

    About the Role

    As a member of our Strategic Account Operations team, you will play a pivotal role in Revenue-Cycle Management by working across the organization to define critical business processes. You will have end-to-end ownership ensuring efficient execution for clients and driving business metrics.

    Responsibilities

    • Develop & own relationships with our largest clients' executive teams
    • Exceed client revenue targets through operational optimization and new growth initiatives
    • Standardize and improve internal and client operations to improve efficiencies
    • Ensure the efficient and timely execution of all essential aspects of internal operations projects from project initiation to launch
    • Engage in cross-functional collaboration with key internal stakeholders, including Product, Engineering, Billing, Launcher, Account Management, and other Operations teams
    • Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency
    • Breakdown complex, challenging business problems
    • Own execution and outcomes
    • Drive operational metrics (process throughput, defect rate, etc.)
    • Understand the business in-and-out to be proactive about solving emerging problems

    Requirements

    • 7+ years experience in consulting, investment banking, exec relationship management experience and/or in operations at a fast-paced SaaS tech company
    • Experience with data analysis and developing data-driven solutions to new challenges
    • Familiarity with SQL a requirement (there will be an open-resource basic SQL assessment as part of the interview process)
    • Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success
    • Ability to oversee the entire project management process, ensuring timely and qualitative onboarding and continuous improvement of our key metrics
    • Experience working cross-functionally with sales, operations, and engineering teams to address internal needs and support company objectives
    • Proficiency in documenting and developing best practices to enable incremental improvement and optimization for Internal Ops processes
    • Strong Leadership: Ability to manage and successfully deliver multiple, complex projects on-time and on-budget with your team
    • Business Oriented: Ability to dive into an area of the business, understand business needs, and facilitate Executive decisions on improvements and best practices
    • Truth Seeker: Relentless in searching for truth, asking questions, and always seeking to understand a customer's requests
    • Data Oriented: Ability to track, prioritize, and drive multiple concurrent projects to success. This position is expected to utilize data and metrics to communicate with ease
    • Comfort in Chaos: Comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers
    • Proficient in Retool, Gsuite is a plus
    • Experience in the healthcare tech (RCM, EHR, etc) space is a bonus

    Why Join Us

    • Highly Driven Team: We work hard and fast for exceptional results, knowing we're doing mission-driven work to transform the country's largest sector.
    • Strong Backing : We are backed by top investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital and Elad Gil.
    • Incredible Growth : Prior to our merger in late 2023, Commure + Athelas had independently grown more than 500% YoY for three consecutive years. We've achieved Series D funding, have an industry-leading runway, and continue to scale rapidly.
    • Competitive Benefits: Unlimited PTO, medical, dental, vision, excellent maternity and paternity paid time off.

    About the Company

    Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

    Employees will act in accordance with the organization's information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.

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