- Uses service excellence principles in all communication to deliver an easy, empathetic, and solution-oriented experience for all callers.
- Keeps up to date with ground operations, procedures, and protocols.
- Primarily used for staffing the flight dispatch pod in the Communication Center.
- Receives and screens calls in an efficient manner to minimize delays.
- Appropriately determines the level of care required and the mode of transport needed based on CCPT scope of practice for basic life support, advanced life support, and critical care.
- Follows aviation vendor and Carilion Clinic procedures for helicopter dispatch and flight following operations, including non-Carilion aircraft.
- Demonstrates sustained proficiency in multi-tasking, prioritizing workload, and problem solving skills.
- Reviews electronic medical records for demographic information, clinical information, or prior transport information to ensure an appropriate match of resources to patient need.
- Activates the post-accident incident plan, works through the scenario in an organized, efficient, and timely manner in collaboration with the manager on call and/or transport coordinator.
- Works collaboratively with CCPT leadership and the sending physician when a critical care patient cannot be transported by air to explore the safest and most appropriate mode of transport.
- Responsible for entering outside agency flight following information, maintenance, and PR flight information into the dispatch system for tracking.
- Works closely with the lead pod to assist other team members as directed.
- Employer Funded Pension Plan, vested after five years (Voluntary 403B)
- Comprehensive Medical, Dental, & Vision Benefits
- Flexible Work Arrangements/Schedules
- Remote Work Options
- Paid Time Off (accrued from day one)
- Onsite fitness studios and discounts to our Carilion Wellness centers
- Access to our health and wellness app, Virgin Pulse
- Discounts on childcare
- Continued education and training
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communication specialist ii - Roanoke, VA , USA, United States - Carillion Health System
Description
Communication Specialist II - Ambulance Dispatch - FTRoanoke, VA, US, 24015
Employment Status:
Full time
Shift:
Night
Facility:
CTAC Communications Center
Requisition Number: 145549
Workplace:
Onsite
Sign on Bonus:
$7,500 (when external candidate meets applicable guidelines)
How You'll Help Transform Healthcare:
The Communication Specialist II is one of the first points of contact for physicians, facilities, 911 dispatch centers, and other Emergency Medical Services (EMS) agencies with Carilion Clinic.
Working in a call center environment as part of an extended team under the direction of the lead pod, the Communications Specialist II is a central link in the safe transfer and transport of patients throughout the region.
This position is primary responsible for emergency flight operations for Carilion Clinic Life-Guard.This includes call intake for scene responses and inter-facility flights, dispatching the flight team, flight following, and coordinating helicopter operations with landing zone coordinators, security/police officers, at sending and receiving facilities.
When not actively working through flight requests, the Communication Specialist is responsible for taking emergency and non-emergency ground ambulance transport requests.
The Communications Specialist II is responsible for activating and managing the emergency response plan and real-time problem solving to ensure a consistent delivery of service excellence and service recovery efforts when needed.
Performs specific job responsibilities:
What We Require:
Education:
High school diploma or equivalent required.
Experience:
Prior experience in a call center, 911 dispatch center, or as an Emergency Medical Services provider required.
Licensure, certification, and/or registration:
American Heart Association Basic Life Support - Health Care Provider (AHA BLS -HCP) required within 3 months of hire.
Virginia Office of Emergency Medical Services certification required as an Emergency Medical Technician- Basic (EMT-B) or Advanced Emergency Medical Technician (AEMT) required.
Emergency Medical Dispatch certification preferred.
Certified Flight Communicator Course (sponsored by the International Association of Medical Transport Communication Specialists) are required within 2 years of hire.
Other Minimum Qualifications:
Job requires long periods of sitting and use of a headset for frequent telephone interactions. Must be proficient with keyboarding/typing and use of software applications, including Windows. Must demonstrate sustained proficiency in multi-tasking and effective communication skills focused on customer service. Must successfully complete orientation and competency validation specific for this position.
Completes a minimum of one ride-along shift per quarter with any CCPT ground division. This may be waived if the employee is in a dual status role with CCPT ground.
About Carilion
This is Carilion Clinic ...
An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.
Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.
Recruiter:
JAMIE S RATLIFF
Recruiter Phone:
Recruiter Email:
For more information, contact the HR Service Center at
Carilion Total Rewards
What matters to you is important to us-like benefits, rewards, and resources to improve your life. Carilion understands the importance of prioritizing your well-being to help you develop and thrive. When you make your tomorrow with us, we'll enhance your potential to realize the best in yourself.
Below are benefits available to you when you join Carilion:
Equal Opportunity Employer
Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity
Carilion Clinic is a drug-free workplace.
Nearest Major Market:
Roanoke
Job Segment:
EMR, Emergency Medicine, Paramedic, Call Center, ICU, Healthcare, Customer Service
