Customer Service Representative - Eugene, OR

Only for registered members Eugene, OR , United States

1 week ago

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Job summary

We are seeking a customer service representative to join our team. The successful candidate will be responsible for providing exceptional customer experiences through phone, email, and chat.

Responsibilities

  • Serve as the first point of contact for customers needing service making meaningful connections and helping them feel heard
  • Communicate clearly professionally and empathetically by phone email and chat.
  • Schedule appointments and assist with dispatch coordination.
  • Provide membership information updates and next steps to customers
    Enterand maintain accurate customer information in the CRM Work closely with technicians and internal teams to ensure customer concerns are resolved quickly reliably Follow established processes to ensure consistency reliability Schedule annual visits follow-ups help customers maintain their systems trust us Participate in weekly team meetings ongoing customer service training What We re Looking For Previous customer service experience preferred industry experience is a bonus Excellent typing skills 60+ WPM preferred grammar attention detail maintain accuracy Strong communication active listening skills showing empathy patience help customers feel heard supported Ability stay organized fast-paced environment Comfort computer systems MS Office CRM platforms learn new software quickly Positive solutions-oriented mindset Professional reliable team-focused Commitment excellentcustomer experiences
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