- Job Summary
- Runs food to the correct tables with the correct announcement.
- Provides a speedy, efficient, and professional level of service always.
- Is responsive to any guests request.
- Ensures that all customers receive the best possible service and care.
- Maximizes sales opportunities through good service and table scanning.
- Makes side dishes or appetizers tableside for any customer.
- Runs drinks from the service bar if needed to the customer.
- Cuts any meat tableside if needed.
- Makes meat tartar or tuna tartar tableside if needed.
- Runs food to any table as needed.
- Works with restaurant staff to create a positive dining experience for guests.
- Greets customers and answers all questions.
- Alerts team members when tables need attention, if they are not present, assist them in helping with their tables.
- Has knowledge of the menu, with the ability to make suggestions.
- Ensures tables are enjoying their meals and takes action to correct any problems.
- Collects payments from tables.
- Arrives at work for scheduled shifts and is punctual, always following company absence, lateness procedure if unable to do so.
- Keeps pass area with maximum efficiency and cleanliness.
- Treats company property with due care and attention.
- Attends meetings / training sessions as required by the management team.
- Adheres to and maintains cleaning checklists and carries out any other duties and responsibilities as assigned.
- Is aware of restaurant / company skills and standards, ensuring these are followed.
- Informs managers of any complaints / comments / perceived issues.
- Is always hands-on and present in the restaurant during service.
- Has a thorough knowledge of the food and dessert menu.
- Communicates any issues or ideas to the chef de pass and management team.
- Becomes a professional, valued member of the team with a flexible approach to improving customer experience.
- Cleans tables and removes dishes after the customer leaves, or as needed.
- Carries loads of soiled dirty dishes to the dishwasher to be cleaned.
- Ensures availability of clean dishes, flatware, glasses, straws, napkins, and other dining materials.
- Resets tables when customer leaves for next customer party.
- Can remain focused and on-task.
- Sweeps and mops floors, if items are broken or spilled.
- Maintains a high customer awareness by approaching your job with the customers always in mind.
- Is financially aware of costs involved in the operations and are responsible to control costs.
- Is motivated and committed to your personal development, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge to improve your personal performance
- Is adaptable, responding quickly and positively to changing requirements, which may mean getting involved in procedures that are not normally part of your day-to-day responsibilities.
- Maintains high level of teamwork by showing co-operation and support to colleagues in the pursuit of department and restaurant goals. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues
- Ensures that the quantity of work is sufficiently productive under the normal business levels.
- Performs other job-related duties as directed.
- Works as a team player always and is prepared to be flexible to ensure that operations are always as efficient and profitable as possible.
- High School Diploma
- Good communication and organizational skills.
- Ability to handle stressful situations and be able to prevent and/or handle emergency situations.
- A cheerful, positive attitude when working with a variety of people, and be able to work well under pressure.
- Responsible, neat, and clean in appearance.
- Strong communication skills with supervisors and team members.
- Must be able to read, write and speak English.
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Description
III. Additional Duties