Medical Referral Clerk - Medford, United States - A First Choice Staffing Service

Description

We are looking for an experienced medical referral individual to fill a TEMPORARY three-month position for a medical leave. This position could become a permanent placement if the person does not come back from their leave.

Hours: Monday - Friday 8 am - 5 pm

Experience:

Medical Referral experience is a must. EPIC experience is also a plus, but not required.

Job Summary:

Performs a wide range of administrative duties including, but not limited to: processing incoming referrals, entering patient demographics, verifying insurance authorization, scheduling patient appointments, and communicating with referring providers and specialty providers.

Essential Functions:

• Responsible for tracking and processing all incoming patient referrals.
• Ensures that referrals are addressed promptly, consistently prioritizing by urgency of patient condition.
• Assembles information concerning patient's clinical background and referral needs.
• Works closely with the insurance authorization team to ensure all pre-authorization requirements are met before scheduling patients. Works with authorization staff to ensure authorizations cover services needed.
• Obtains and enters surgeon orders for any necessary pre-appointment testing.
• Serves as a point person for new patient referrals for referring providers, patients, and internal stakeholders.
• Provide superior customer service to patients, families, the general public, and co-workers.
• Is a knowledgeable resource to patients/customers and internal staff, striving to build patient/customer loyalty and confidence.
• Other duties as assigned.

• Strong customer service focus
• Effective verbal and written communication skills
• Teamwork orientation
• Organized and able to manage and prioritize multiple priorities
• Good judgment
• Resourcefulness in problem solving
• Able to take and follow through with delegated tasks and accountability.
• Demonstrated computer experience, preferably in a Windows-based environment.
• Experience with electronic health records (EHRs) - Experience with EPIC, preferred.
• Consistently displays high attention to detail.
• Ability to multi-task and work with minimal supervision in a fast-paced environment.
• Maintains the highest standards of confidentiality. Displays professional ethical conduct at all times.
• Demonstrates a self-driven approach with a can-do attitude toward both internal and external customers.