- Investigate, manage, and resolve reported incidents and escalations across various TikTok channels, including the review of graphic, controversial, and potentially offensive content;
- Craft comprehensive incident reports and effectively communicate analysis results and escalations to key stakeholders;
- Analyze incident trends, systems, and data to enhance overall escalation processes, offering recommendations for process, policy, and product improvements;
- Demonstrate composure and grace under highpressure situations;
- Collaborate with global crossfunctional teams, including regional Incident Management teams, Public Policy, Legal, Product, and Engineering, to develop effective solutions;
- Drive both ad hoc and strategic projects and initiatives independently or through collaboration.
- A Bachelor's degree and relevant working experience in the field;
- The ability to excel under pressure, along with strong interpersonal and communication skills for effective engagement with different teams while leading and managing escalations;
- Familiarity with social media challenges and a keen sensitivity to safety, regulatory, or compliance issues;
- Exceptional accuracy and acute attention to detail;
- Strong multitasking ability to manage competing priorities seamlessly across teams;
- Flexibility with global working hours, as well as availability for holiday and weekend shifts.
- Any second language proficiency other than English with high use in the LATAM market will be considered a plus;
- Quantitative skills, a datadriven mindset, and proficiency in SQL or Excel;
- Prior experience in Trust & Safety, fraud, regulation, or risk management;
Incident Manager, Regulatory Response - San Jose, United States - Tik Tok
Description
ResponsibilitiesTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us:
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team.
Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.About the Team:
Our Trust & Safety team's commitment is to keep our online community safe.
We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
The Trust & Safety team at TikTok helps ensure that our global community is safe and empowered to create and enjoy content across all of our applications in line with our Community Guidelines.
Responsibilities:
Minimum Qualifications:
Preferred Qualifications:
Trust & Safety recognizes that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some.
This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us.
We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.
We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws.
Job Information
[For Pay Transparency] Compensation Description (annually)
The base salary range for this position in the selected city is $ $142222 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location.
Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life.
We offer the following benefits to eligible employees:
We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match.
As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.