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    Universal Banker - Hartford, United States - Bankwell

    Bankwell
    Bankwell Hartford, United States

    3 weeks ago

    Default job background
    Description
    Bankwell is a community bank that serves the lending and banking needs of businesses and residents throughout Connecticut.

    We strive to create a world class experience for our customers and provide high touch, high tech and high quality financial services throughout our footprint.

    Our mission is to provide outstanding service and give back to the communities we serve. More about Bankwell can be found at

    Summary of Position:
    The Universal Banker position is a multi-functional role with diverse responsibilities within the Retail Branch.

    This individual will be responsible for opening new accounts, managing customer account maintenance and servicing, as well as conducting teller transactions and assisting with the management of the branch cash and vault.

    In addition, the Universal Banker will be required to uncover additional banking needs of the customer to deepen and enhance the relationship.

    All customers should be made aware of all digital and online tools to help enhance the Bankwell experience.

    Key responsibilities may include, but are not limited to the following:

    Actively listening to the customer to assess their needs, meet those needs and deliver on the services promised
    Cross selling bank products and services by understanding the diverse needs of each customer
    Performing all Sales and Lead Teller responsibilities
    Maintaining vault and ATM cash within required limits
    Processing customer transactions in an accurate and timely manner
    Proactively assisting in coaching the branch staff to have better consultative conversations
    Leading by example by greeting lobby customers and answering the phone in a professional and courteous manner
    Obtaining all necessary information and documentation for new accounts
    Handling routine inquires and serving as a filter for customer feedback
    Ensuring daily activities comply with applicable regulations, policies and procedures

    Assisting with daily, weekly and monthly branch and ATM reconciliations, balancing of general ledgers, and other operational duties including audits, etc.

    Assisting in opening and closing the branch
    Assisting other branch personnel or performing other duties as required
    In absence of the Branch Manager or Assistant Branch Manager, the Universal Banker is responsible for managing the branch
    Requirements


    Qualifications, Knowledge, Skills, and/or Abilities:
    Working knowledge of Microsoft Office, Windows-based computer systems, as well as digital and online banking services used in the industry
    Excellent verbal and written skills
    Digital fluency
    Customer service skills or prior quality sales experience
    Strong communications skills including problem solving, task completion and customer focus
    Interpersonal skills are a must, with the ability to deal with difficult situations and customers
    Must be a team player
    Detail oriented with the ability to handle confidential and sensitive information
    Strong sense of integrity and personal ethics
    Cash handling, processing and mathematical skills
    Ability to lift up to 10 pounds occasionally and or a negligible amount of lifting frequently or constantly to move objects
    Willingness to work alternating shifts and Saturdays
    Minimum 1-3 years relevant experience in consumer, business banking or retail services
    This job description is a general description of essential job functions.

    It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform.

    All employees are expected to perform tasks assigned by supervisory personnel, regardless of job titles or routine job duties.

    Bankwell is committed to a policy of Equal Employment Opportunity and will not discriminate against any applicant or employee on the basis of race, color, religion, sex, sexual orientation, national origin or ancestry, age, physical or mental disability, veteran or military status, marital status, or any other legally recognized protected basis under federal, state or local laws.

    Applicants with disabilities may be entitled to reasonable accommodation under the terms of Americans with Disabilities Act and certain other state or local laws.

    Please inform Bankwell's Human Resources representative if you need assistance completing any forms or to otherwise participate in the application process.

    #J-18808-Ljbffr
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