IT Technician - Dallas, United States - Texas Institute for Surgery

Description

• Texas Institute for Surgery is looking for an experienced IT Technician to provide computer support, maintain and upgrade networked computer systems, and diagnose and repair hardware and software issues. The successful candidate will have technical expertise, customer service skills, and the ability to solve complex problems with grace under pressure.

• Provide helpdesk support for end users including customers and employees
• Set up computer hardware and software for end users
• Troubleshoot, repair, and maintain computer systems and networks
• Monitor network performance and security
• Upgrade computer networks, hardware, and software for performance and security
• Train users on computer and equipment use
• Document ongoing computer issues
• Communicate with team members about recurring problems and brainstorm solutions

• Bachelor's degree, associate degree, or certification in a relevant field
• At least two years of experience providing multichannel computer support to end users
• Technical knowledge, which may include database management systems (e.g., Oracle PL/SQL, Apache Hive), operating systems (e.g., iOS, Microsoft Windows Server), networking monitoring software (e.g., Wireshark, Nagios), and security software (e.g., McAfee, Norton)
• Interpersonal skills including communication, customer service, multitasking, listening, and problem-solving skills