Patient Registration Representative - Laguna Hills
1 day ago
Job description
Job Title:
Registration Representative (Onsite)
Location:
Laguna Hills 92653
Contract: 6 months
Shift Timing:
Saturday: 6:30 AM – 5:00 PM
Sunday: 6:30 AM – 5:00 PM
Monday: 6:30 AM – 5:00 PM
Tuesday: 9:00 AM – 7:30 PM
Hours: 10 hours/day | 40 hours/week
Skills:
Ability to communicate effectively in written and verbal form
Adheres to department policy of using two patient identifiers.
Avoids HIPAA violations by choosing correct MRN and interviews, registers, and pre-registers patients timely and accurately in Epic.
Ensures all registration forms are complete, signed, and scanned. Enter notes in Epic as required.
Ability to provide excellent customer service using Simply Better and AIDET principles.
Collects and posts payments timely and accurately. Immediately drops payment in safe or cash drawer.
Ability to follow company policies, supports department performance improvement activities. (Staff meetings, employee engagement survey, education, and training activities)
Maintains registration accuracy rate of 95% or better.
Monitors and manages work queues.
Ability to be at work and be on time. Adheres to MHS time and attendance policy.
Ability to follow company policies, procedures, and directives. Supports department performance improvement activities. (Meetings, employee engagement survey, education, and training activities)
Essential Job Outcomes:
Adheres to department policy of using two patient identifiers ensuring correct information appears on all documents, armbands, and labels. Adheres to a verbal verification of armband placement.
Avoids HIPAA violations by accurately entering information into the Epic system to avoid passing on defects; such as incorrect patient name, PCP, guarantor and insurance information.
Interviews, pre-registers and registers patients timely and accurately. Appropriate level of expertise in Epic, OnBase, RTE, insurance websites to ensure accurate and efficient registrations.Ensures that all registration forms are complete, signed, scanned and indexed in Epic timely. Enters notes in referral or auth/cert and uses billing indicator as needed.
Delivers excellent customer service using "Simply Better" and AIDET principles with patients, staff, and visitors. Maintains effective working relationships with co-workers and others. Utilizing Simply Better recognition cards or any other communication regarding customer service.
Participates in and supports department specific performance improvement education, training, staff meetings, and projects. (Employee Engagement survey, service excellence, etc.) Promotes and participates in the employee engagement action plan). Assists with improving the score.
Maintains an accuracy of 95% or better by selecting the correct insurance plan and IPA code. Monitors and manages assigned work queues to maximize productivity by meeting department standards. Appropriate level of expertise in Epic, Onbase, RTE and insurance websites to ensure accurate and efficient registrations.
Education:
List the minimum experience, skills, knowledge and abilities required to do the job.
1-2 years of experience in hospital admitting, physician office, or equivalent healthcare
Must communicate effectively and clearly both verbally and in writing
Strong customer service skills
General knowledge of insurance payors:
PPO, HMO, POS, EPO, Medicare, Medi-Cal, & CalOptima
Bi-lingual (English/Spanish, or English/Vietnamese) preferred
Positive work ethic
General computer skills required including electronic medical record and Microsoft Office
Knowledge of medical terminology
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