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    Front Desk Agent - Bristol, United States - The Virginian Golf Club Inc

    The Virginian Golf Club Inc
    The Virginian Golf Club Inc Bristol, United States

    4 weeks ago

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    Description

    Job Description

    Job Description

    Front Desk Agent

    • Register guests and assign rooms. Accommodate special requests whenever possible.
    • Assist in pre-registration and blocking of rooms for reservations.
    • Thoroughly understand and adhere to proper credit, check-cashing and cash-handling policies and procedures.
    • Understand room status and room status tracking.
    • Know room locations, types of rooms available, and room rates.
    • Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
    • Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
    • Possess a working knowledge of the reservations department. Take same day reservations and future reservations when necessary. Know cancellation procedures.
    • Know how to use front office equipment.
    • Process guest check-outs.
    • Post and file all charges to guest, master, and city ledger accounts.
    • Use proper telephone etiquette
    • Use proper mail, package, and message handling procedures.
    • Read and initial the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
    • Attend department meetings.
    • Coordinate guestroom maintenance work with the engineering and maintenance division
    • Report any unusual occurrences or request to the manager or assistant manager
    • Know all safety and emergency procedures. Is aware of accident prevention policies
    • Maintain the cleanliness and neatness of the front desk area.
    • Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
    • Regular and predictable attendance is an essential function of the position.
    • And all other duties as assigned
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