Quality Patient Scheduling Coordinator - Glencoe - beBeePatientScheduling

    beBeePatientScheduling
    beBeePatientScheduling Glencoe

    6 days ago

    Job title: Temporary Clinical Scheduling Coordinator

    Description

    Customer Experience Specialist

    We are seeking a skilled Customer Experience Specialist to deliver exceptional patient scheduling services through our contact center.

    • Answer inbound calls and schedule appointments for our clinic network effectively.
    • Provide personalized service to patients while creating a positive first impression, resulting in high customer satisfaction rates.

    The ideal candidate will possess excellent communication skills, problem-solving abilities, and teamwork aptitude. They should be able to work efficiently with diverse personalities and provide timely resolutions for patient inquiries.
    We value innovation by offering the most advanced technology and effective hearing solutions. Our team strives to maintain consistent quality standards in all interactions ensuring that every patient receives the highest level of care possible over the phone or via correspondence following their initial engagement Strive to maintain at least an 85% appointment conversion rate Attend training sessions on relevant software platforms Maintain professionalism even during challenging situations Ensure data accuracy is maintained within applicable systems regarding call activities


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