Customer Experience Rep I - Topeka, United States - Milwaukee Tool

Description

Customer Experience Rep I page is loaded

Customer Experience Rep I

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locations

Brookfield, WI

time type

Full time

posted on

Posted 11 Days Ago

job requisition id

R49542


Job Description:

Position Overview:
Customer success is extremely vital to the long‐term
success of our organization. We will achieve such success
by ensuring our customers are receiving massive value
from our service. As such, we will rely on the partnership
of premier, customer success agents who will own driving
success for our customers. The representative will act
with a great sense of urgency and will intentionally and
consistently deliver elite experiences to our valued
partners.

Essential Duties and Responsibilities
Acts as a dedicated and empowered customer success
agent IC or End‐User Channel.
Responsible for meeting daily target of 85 calls per
day.
Acts as an advocate for the customer to personalize the
overall customer experience by guaranteeing minimal
effort of the customer.
Independently analyzes concerns from customers and
provides adequate and timely solutions.
Troubleshoots and utilizes self‐help tools to assist with
technical issues.
Strong knowledge of Milwaukee products and services.
Exhibits agility by working cross‐functionally with key
support business units to resolve inquiries as a one call
resolution.

Required Experience/Skills:
Empowered to produce excellence by consistently looking for ways to improve one's self
through growth and development opportunities.
Leads with ownership and a desire to deliver solutions rather than placing blame.
Acts with purpose and an innovative mindset to cultivate WOW experiences and create
memories.
Operates in the highest standards to build and nurture customers' health.
Demonstrates strong empathy for customers and Passion for providing resolutions
Deep understanding and display of company values to WIN customer interactions
Strong analytical, interpersonal, organizational and time management skills.
Demonstrates effective and active listening skills and patience.
Demonstrates the ability to prioritize tasks and complete assigned tasks within the required
timelines.
Possesses excellent written and verbal communication skills.
Pays close attention to details
Demonstrated ability to resolve customer complaints in a one‐call resolution.
Demonstrates strong knowledge of Milwaukee Products and Services
Advanced knowledge of AX, Microsoft Word, Excel, PowerPoint (Microsoft Office Products
Requires education equivalent to four years of high school. College experience preferred.

About Us

Milwaukee Tool, founded in 1924, is a global leader in delivering innovative solutions to the professional construction trades that increase productivity and safety.

Milwaukee is known for their world-leading M12, M18, and MX FUEL cordless systems, the ground-breaking performance of their cordless innovations, safety solutions, battery-powered outdoor power equipment, jobsite lighting and clean-up, time-saving accessories, and innovative hand tool and PACKOUT Modular Storage Products.

The company is dedicated to delivering a steady stream of advanced, trade-specific solutions.

Milwaukee Tool is a Brookfield, Wisconsin-based subsidiary of Techtronic Industries Co. Ltd.

(TTI) (HKEx stock code: 669, ADR symbol: TTNDY). For more information on the full line of Milwaukee products, please call 1-800-SAWDUST or visit Milwaukee Tool .

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