- Effectively manages the quality review process.
- Manages a multi-functional unit of Claims professionals and support staff. Evaluates and develops employees to ensure the best utilization of unit talent.
- Identifies team-staffing needs and takes necessary measures to ensure appropriate levels of service.
- Consistently monitors workflows to maximize efficiency. Maintains an acceptable level of service and customer satisfaction and retention.
- Communicates and collaborates with all of the various Accident Fund Company departments/teams with whom the customer may interact or impact through daily processes.
- Ensure appropriate account management occurs to support Accident Fund business needs.
- Evaluates training needs, develops training plans and ensures implementation.
- Develops unit goals, objectives, processes, procedures, and systems.
- Participates in development of annual departmental budget, monitors budget and identifies budget discrepancies. Researches cause of discrepancies and makes recommendations.
- Ensures efficient and effective use of company resources, evaluates processes and procedures, and develops new procedures.
- Maintains up-to-date technical knowledge of Claims core functions.
- Ensures maximum team effectiveness through coordination of team functions/activities and streamlining processes to minimize duplication of efforts and promote team efficiency.
- Mentors employees and develops career paths with growth opportunities.
- Provides guidance and advice when required or necessary and encourage/motivate employees in their daily efforts.
- Responsibility for balancing workload to optimize the effectiveness of the team.
- Participates in special projects and serves on committees as needed.
- Maintains confidentiality.
- Bachelor's degree in insurance, business or a related field.
- Progress towards, or completion of, industry-recognized professional designation preferred.
- Combination of relevant education and experience may be considered in lieu of degree.
- Seven years experience in an insurance organization with demonstrated technical knowledge in claims management.
- Three years supervisory or leadership experience in claims required.
- Customer service focused Claims Manager who demonstrates knowledge and understanding of commercial auto and trucking coverages
- Supervise and manage a team of Claim Representatives who handle commercial trucking claims.
- Acts as a technical expert in handling complaints and other escalated issues from internal and external customers.
- Supervise and manage designated coverage issues on commercial auto and trucking claim files with wide range in value, with potential for litigation.
- Review and approve coverage determination letters.
- Assist in training Claims Representatives in the handling of designated issues involving liability, investigation, value, civil procedure and State and Federal law
- Provide guidance to Claims Representatives on their negotiations, mediations, arbitrations and settlement procedures as assigned.
- Conduct audits of claim files to ensure best practices.
- Knowledge of team-building and employee motivation theories with the ability to effectively manage multi-functional employee teams.
- Demonstrated leadership abilities.
- Demonstrated technical knowledge of insurance administration, claims management, or relevant insurance expertise.
- Ability to work with and empower others on a collaborative basis to ensure success of unit team.
- Excellent oral and written communication skills.
- Ability to effectively exchange information, in verbal or written form, by sharing ideas, reporting facts and other information, responding to questions and employing active listening techniques.
- Knowledge of insurance and underwriting techniques, agency and policyholder needs.
- Ability to effectively present budgetary and/or cost information, and respond to questions as appropriate.
- Ability to establish workflows, manage multiple projects, and meet necessary deadlines.
- Ability to maintain confidentiality.
- Ability and proficiency in the use of computers and company standard software specific to position.
- Ability to perform other assignments at locations outside the office.
-
Manager, Claims Commercial Auto or Trucking
1 week ago
Accident Fund Holdings, Inc. Lansing, United StatesJob Description · Fundamental Underwriters provides specialty insurance solutions with expertise in commercial auto. We offer competitive pricing, coverage and partnership you need to keep your operation in motion. We deliver individual underwriting solutions, consultative loss ...
-
Truck Driver CDL A Solo
1 day ago
Ryder System Lansing, United StatesPosition Description · Immediate opening for a Dedicated SOLO Class A CDL Truck Driver and want the right Trucker to join us at Ryder in Lansing, MI · For more detailsCall Troy or Text "Lansing" to · https://RyderCareers.Video/RyderDrivers · You might be wondering what your payc ...
-
Truck Driver Class A Solo Local
2 weeks ago
Ryder System Lansing, United StatesPosition Description · Immediate opening for a Dedicated SOLO Class A CDL Truck Driver and want the right Trucker to join us at Ryder in Lansing, MI · You might be wondering what your paycheck will look like. · $1090 or more per week - And it gets better · Driver Positions Pay We ...
-
Owner Operator
2 days ago
Leader Freight Systems Lansing, United States Full timeCompany based out of Chicago, ILSpecial offer only for FLATBED Owner Operators · Only 9% commission · Solo gross up to $10,000 (flatbed) · Estimated gross for drivers who stay 2+ weeks · JOB DESCRIPTION:Company fee - 9% · Auto liability and Cargo insurance $250 (weekly) · Trailer ...
-
Truck Driver Class B
5 days ago
Ryder System LANSING, United States Full timePosition Description · Immediate opening for a Dedicated SOLO Class B CDL Truck Driver and want the right Trucker to join us at Ryder in Lansing, MI · https://RyderCareers.Video/CDLdrivers · You might be wondering what your paycheck will look like. · $850 or more per week - And i ...
-
Truck Driver Class B Home Daily
15 hours ago
Ryder System Lansing, United StatesPosition Description · Immediate opening for a Dedicated SOLO Class B CDL Truck Driver and want the right Trucker to join us at Ryder in Lansing, MI · https://RyderCareers.Video/CDLdrivers · You might be wondering what your paycheck will look like. · $850 or more per week - And i ...
-
Truck Driver Class B
1 week ago
Ryder System Lansing, United States contractPosition Description · Immediate opening for a Dedicated SOLO Class B CDL Truck Driver and want the right Trucker to join us at Ryder in Lansing, MI · https://RyderCareers.Video/CDLdrivers · You might be wondering what your paycheck will look like. · $850 or more per week - And i ...
-
Automotive Wheel Repair Technician
3 weeks ago
Dent Wizard Lansing, United StatesPut the wheels back in motion. Be a Wizard. · $2500 Sign on Bonus is being offered for this position · As a Wheel Technician with Dent Wizard, you'll use the latest tools and techniques to restore wheels and wheel covers – and we'll reward you with uncapped earning potential. W ...
-
Truck Driver Class A Home Daily
15 hours ago
Ryder System Lansing, United StatesPosition Description · Immediate opening for a Dedicated SOLO Class A CDL Truck Driver and want the right Trucker to join us at Ryder in Lansing, MI · You might be wondering what your paycheck will look like. · $1090 or more per week - And it gets better · Driver Positions Pay We ...
-
Truck Driver CDL A Home Daily
2 weeks ago
Ryder System LANSING, United States Full timePosition Description · Immediate opening for a Dedicated SOLO Class A CDL Truck Driver and want the right Trucker to join us at Ryder in Lansing, MI · For More Info Call Kaylee or Text "Lansing" to · You might be wondering what your paycheck will look like. · $1090 or more per w ...
-
Truck Driver CDL A Home Daily
1 week ago
Ryder System Lansing, United StatesPosition Description · Immediate opening for a Dedicated SOLO Class A CDL Truck Driver and want the right Trucker to join us at Ryder in Lansing, MI · You might be wondering what your paycheck will look like. · $1090 or more per week - And it gets better · Driver Positions Pay We ...
-
Truck Driver Class A Solo Local
2 weeks ago
Ryder System Lansing, United States contractPosition Description · Immediate opening for a Dedicated SOLO Class A CDL Truck Driver and want the right Trucker to join us at Ryder in Lansing, MI · You might be wondering what your paycheck will look like. · $1090 or more per week - And it gets better · Driver Positions Pay We ...
-
Truck Driver Class A Solo Local
2 weeks ago
Ryder System LANSING, United States Full timePosition Description · Immediate opening for a Dedicated SOLO Class A CDL Truck Driver and want the right Trucker to join us at Ryder in Lansing, MI · You might be wondering what your paycheck will look like. · $1090 or more per week - And it gets better · Driver Positions Pay We ...
-
Truck Driver Class A Solo Local
2 weeks ago
Ryder System LANSING, United States Full timePosition Description · Immediate opening for a Dedicated SOLO Class A CDL Truck Driver and want the right Trucker to join us at Ryder in Lansing, MI · You might be wondering what your paycheck will look like. · $1090 or more per week - And it gets better · Driver Positions Pay We ...
-
Truck Driver Class A Solo Local
1 week ago
Ryder System Lansing, United StatesPosition Description · Immediate opening for a Dedicated SOLO Class A CDL Truck Driver and want the right Trucker to join us at Ryder in Lansing, MI · Call Angel or text "Lansing" to · You might be wondering what your paycheck will look like. · $1090 or more per week - And it ge ...
-
Heavy Duty Diesel Technician
2 weeks ago
Shaheen Chevrolet Lansing, United StatesShaheen Chevrolet is looking for a heavy-duty diesel repair technician. Are you ready to join our team in a busy, state of the art, temperature controlled shop?A SIGN ON BONUS MAY BE AVAILABLE TO THE RIGHT CANDIDATE If you've been thinking of switching employers, now is the time ...
-
Truck Driver Class B
3 days ago
Ryder System, Inc. Lansing, United StatesRyderTruck Driver Class B · Lansing, MI, 48915, USA · Position Description · Immediate opening for a Dedicated SOLO Class B CDL Truck Driver and want the right Trucker to join us at Ryder in Lansing, MI · You might be wondering what your paycheck will look like. · $850 or more ...
-
Truck Driver Home Daily CDL A
2 weeks ago
Ryder System LANSING, United States Full timePosition Description · Immediate opening for a Dedicated SOLO Class A CDL Truck Driver and want the right Trucker to join us at Ryder in Lansing, MI · For more DetailsCall Troy or text "Lansing" to · https://RyderCareers.Video/RoadmapHome · You might be wondering what your paych ...
-
Truck Driver Home Daily CDL A
2 weeks ago
Ryder System LANSING, United States Full timePosition Description · Immediate opening for a Dedicated SOLO Class A CDL Truck Driver and want the right Trucker to join us at Ryder in Lansing, MI · For more DetailsCall Troy or text "Lansing" to · https://RyderCareers.Video/RoadmapHome · You might be wondering what your paych ...
-
Truck Driver Home Daily CDL A
2 weeks ago
Ryder System Lansing, United StatesPosition Description · Immediate opening for a Dedicated SOLO Class A CDL Truck Driver and want the right Trucker to join us at Ryder in Lansing, MI · For more DetailsCall Troy or text "Lansing" to · https://RyderCareers.Video/RoadmapHome · You might be wondering what your paych ...
Manager, Claims Commercial Auto or Trucking - Lansing, United States - Accident Fund Holdings, Inc.
Description
Job DescriptionFundamental Underwriters provides specialty insurance solutions with expertise in commercial auto. We offer competitive pricing, coverage and partnership you need to keep your operation in motion. We deliver individual underwriting solutions, consultative loss control programs and rapid claims resolutions for risks with superior safety cultures.
Job Description
The Claims, Manager role is responsible for managing a team of Claim Representatives handling Commercial Auto and Trucking claims. Responsible for managing and coordinating the claims related processes to serve a geographically focused block of business. This responsibility includes leading team members and managing resources to achieve team goals and objectives that support company business goals. Sets annual unit business goals, monitors production and business activity, ensures business process times are met, and establishes roles and responsibilities while maximizing use of employee talent. Assists and monitors team member's workloads, acts as liaison between team members and other teams or technical staff and establish team goals, procedures, and strategies.
Responsibilities/Tasks
Performs other related duties which may not be specifically listed in the position description, but which are within the general occupational series and responsibility level typically associated with the employee's class of work.
EMPLOYMENT QUALIFICATIONS:
Work is performed in a virtual office setting with no unusual hazards. Travel is required with occasional overnight stays.
The qualifications listed above are intended to represent the minimal skills and experience levels associated with performing the duties and responsibilities contained in this position description. The qualifications should not be viewed as absolute standards, but as general guidelines that should be considered with other position-related criteria.
Pay Range - Actual compensation decision relies on the consideration of internal equity, candidate's skills and professional experience, geographic location, market, and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $90,400 and $151,500.
We are an Equal Opportunity Employer. Diversity is valued and we will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an "at will" basis. Nothing herein is intended to create a contract.
#LI-TM1
#FUW
About the Team
Accident Fund Insurance Company of America
