- Work with the Associate Director of TSO in the technical support of instructional activity, including; Provide point of contact and customer interface regarding TSOs support of college instructional technology resources.
- Work with faculty and teaching assistants with the acquisition, research, development and implementation of instructional resources, and integration of advanced technologies involving work in data center, virtual environments, and lab environments.
- Provide expert technical advice and team leadership to include formulating strategies and administering policies, processes and resources.
- Manage technical problems, requests, and projects to assure quick resolution, best practices, and excellent customer service.
- Coordinate the provisioning of OIT and TSO services to meet faculty and student needs.
- Implement large-scale, automated approaches to operating system and configuration management and control of systems and HPC resources.
- Implement CoC technical plans, infrastructure, policies and procedures in instructional facilities.
- Monitor and maintain the general health and life cycle of instructional systems.
- Implement Institute computing and networking security policies and procedures, as well as develop written internal computing and networking policies and documentation.
- Develop and coordinate technical aspects of instructional technology fee grant proposals.
- Provide bid and proposal costing for strategic technologies.
- Be aware of and discuss technology trends and new products that could be used to enhance instructional facilities.
- Act as liaison to GT/OIT, other GT units and vendors regarding instructional computing capabilities.
- Participate in campus-wide forums for information exchange, planning, and policy regarding campus instructional technology initiatives and collaborative projects.
- Experience managing technology in a highly distributed, multi-vendor environment.
- Be able to conceptualize immediate and future technologies and incorporate into a stable supportable production environment.
- Linux systems administration experience, preferably in a heterogeneous environment that includes Linux/UNIX, Mac OS X, and Windows client systems accessing physical and virtual Linux servers.
- Knowledge of Linux server installation and administration, system monitoring, hardware maintenance and troubleshooting, configuration and patch management, virtualization, containerization, private cloud, storage solutions, IP networking concepts, information security, identity and access management, and backup & recovery.
- Knowledge of a UNIX scripting language (e.g. perl, bash, etc.).
- Exemplary customer service skills and the agility to handle unusual technical requests.
- Possess excellent communications skills, the ability to make technical presentations, the ability to create technical documentation, a strong service orientation, and the ability to work well with other professionals in providing technical solutions in an advanced computing environment.
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Lead IT Support Professional - Atlanta, United States - Georgia Institute of Technology
Description
Provide unit level technical leadership and/or expert advice and problem solving in support of a wide variety of users systems and applications. Position requires management and analysis of unique issues/problems which may be without precedent and typically functions with a high degree of autonomy. This position will interact on a consistent basis with: users within assigned unit which include management, faculty and staff personnel. This position typically will advise and counsel: senior unit management. This position will supervise: NA (team leadership only).
Responsibilities
Required Qualifications
Educational Requirements
Bachelor's Degree or an equivalent combination of education and experience
Required Experience
Six to eight years of job related experience
Required Qualifications
Preferred Qualifications
-Experience with Linux system management tool such as Salt, Ansible, etc.
-Experience with the installation and troubleshooting of GPUs.
-Experience with specific technologies such as Red Hat Enterprise Linux, Ubuntu, Kerberos, LDAP, Active Directory clients, DNS, SSH, and SMB/CIFS, and NFS files services.
-Experience with Virtualization and cloud technologies.
-Experience with backup tools.
-Experience with at least one programming language (e.g. Python, Perl, Java, etc.)
Degree Preferred:
Bachelor's degree or Master's degree in Computer Science or related field or equivalent combination of education and experience.
Knowledge, Skills, & Abilities
This job requires expert knowledge of and leadership skills in the installation and maintenance of highly complex information technology hardware and software, requiring recognized technical expertise. Included are skills in problem solving, decision making, technical/project leadership, customer service, system documentation and communications.
USG Core Values
The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy and can be found on-line at .
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at .