- Provide active supervision on the selling floor to optimize the customer experience and support sales volumes
- Manage customer service issues efficiently
- Oversee customer flow within the building and reallocate resources as needed
- Lead store activities to ensure exceptional presentation standards and readiness for customers
- Model building lasting customer relationships and provide feedback to colleagues
- Execute store opening and closing procedures
- Manage workload reports and processes
- Cultivate a customer-centric culture in the store
- Participate in sales floor activities and monitor colleague execution
- Provide feedback during colleague check-ins and contribute observations
- Demonstrate practical knowledge of store systems and assist colleagues with timekeeping issues
- Support Colleague Support in resolving employee relations matters
- Maintain regular attendance and punctuality
- High School Diploma or equivalent required
- 1-2 years of related experience
- Strong interpersonal skills with the ability to communicate effectively with diverse groups
- Resourceful and adaptable to changing priorities
- Self-starter who thrives both independently and as part of a team
- Flexible schedule availability, including weekends and holidays
- Prolonged periods of standing/walking
- Physical activities such as reaching, crouching, kneeling, and climbing ladders
- Regular use of computers and technology
- Ability to lift/move up to 50lbs
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Assistant Supervisor, South Shore Plaza - Braintree, United States - Macy's
Description
About:
Macy's is one of America's most iconic Department Stores, with a rich history of 160 years. Known for fashion, value, and community engagement, Macy's thrives on creating memorable shopping experiences for its customers.
At Macy's, it's the dedicated store colleagues who bring the magic to life. They excel in customer service, drive sales, and contribute to the vibrant store environment. Whether it's a seasonal, part-time, or full-time role, working at Macy's provides a gateway to the dynamic world of retail. In fact, many of Macy's top leaders began their careers as part-time retail associates, showcasing the ample opportunities for growth and development within the company.
Embrace a career in retail by joining Macy's as a Store Colleague. Whether you're looking for a seasonal gig, a part-time job, or a full-fledged career, Macy's offers a platform to kickstart your journey in the retail industry. Numerous executives at Macy's commenced their careers in part-time retail positions or entered the company through specialized development programs after graduating from college.
Job Overview:
As the Assistant Supervisor at Macy's, you play a vital role in enhancing the customer experience through active supervision and fostering a service-oriented culture. Collaborating with the Store Leadership Team, you will effectively communicate expectations to associates, helping create a fun and engaging environment for both customers and colleagues. In this role, you will champion customer satisfaction, drive sales through promotional initiatives, and provide valuable feedback to optimize every customer interaction. This position can pave the way to becoming a Sales and Customer Experience Manager or Operations and Visual Merchandising Manager at Macy's.
With a unique scheduling plan, Macy's allows associates to take control of their work schedules by managing availability and preferences. During peak selling periods, additional shifts may be available, giving associates the flexibility to tailor their schedules using the self-scheduling tool.
Essential Functions:
Qualifications and Competencies:
Physical Requirements:
This position may offer performance-based incentives/bonuses, along with a range of benefits including 401k, medical/vision/dental/life/disability insurance, paid time off, and holidays. Benefit eligibility is subject to location, job level, classification, and tenure. Further benefit details can be obtained during the application process.
