Description

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for the administration and coordination of Business Class customer orders from order submission through installation with frequent customer interaction. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.

Job Description

Core Responsibilities

• Ensure contracts meet all submission criteria and compliance requirements and approve or reject contracts as appropriate.
• Embrace and champion new initiatives, systems and product offerings.
• Act as SME for peers as it relates to job and product knowledge and mentor less tenured employees.
• Review contract details and validate services ordered through customer contact, to ensure accuracy.
• Proactively identify opportunities for process/procedure improvement and recommend solutions.
• Responsible for orders that require an advanced technical knowledge.
• Support multi-location customers with multiple services at each site.
• Serve as primary contact with identified customer IT/technical personnel/vendor/VAR.
• Responsible for both Inbound and Outbound customer interactions related to scheduling of Business Class installs.
• Responsible for SMB, Renewal, Restart/Merge, Transfer, National (local) and COT orders.
• Responsible for orders from submission through OA, to scheduling and installation.
• Responsible for in-flight changes based on eligibility requirements.
• Responsible for updating customers on construction status when relevant.
• Navigate through multiple systems to build, track and monitor orders.
• Interface with various levels of Sales, Operations, Engineering and other functional groups to ensure orders flow appropriately.
• Meet scorecard productivity/quality metrics.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer and learner experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services and learning.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Education

High School Diploma / GED

Relevant Work Experience

2-5 Years