- Must possess a positive attitude, ability to work independently, support for teammates and leadership qualities that exemplify the Brook & Whittle model for excellent customer service.
- Acts as an effective liaison between Customer, Sales, Graphics, Manufacturing, Vendors and Management to ensure customer expectations are clear throughout the organization.
- Primary contact providing assistance to customers via phone, e-mail, webinar and occasional site visits.
- Daily communication with customers regarding projects, open orders, timelines, deliverables and all other customer service-related topics
- Processes orders and sends acknowledgments to clients, confirming job details, pricing and shipping dates.
- Facilitates customer project meetings with cross-functional departments in attendance to provide a quality product which meets/exceeds customer expectations.
- Interaction with the Art Department for customer artwork preparation
- Arranges color samples and job documents to support the manufacturing workflow
- Monitors open orders and proactively communicates about anticipated delays and any additional information as needed to support the client.
- Tracks shipped orders and forwards copies of BOL, Packing slip and COA documentation to customer upon completion of shipment.
- Confers with production, shipping, warehouse to expedite or trace missing or delayed shipments.
- Maintains information for customer profiles (account preferences), item specifications and all documents associated with account programs.
- Receives customer complaints and coordinates product return/complaint resolution with Quality Department.
- Participates in various training seminars, meetings and activities to ensure quality of daily service and to improve customer satisfaction and business performance.
- Prepares and maintains various reports as needed.
- Associates Degree strongly preferred
- 2 years of experience in printing or relatable business environment preferred
- 2 years of experience managing client accounts and personal relationships preferred
- Reading, writing, speaking and understanding English is required
- Competency in Microsoft Office Suite Competencies
- Customer focused
- Strong written and verbal communication skills
- Detail oriented
- Excellent planning and organizational skills
- Critical thinking and problem-solving aptitude
- Ability to comprehend and explain technical product / service information
- Position is fast paced and operates in a clerical, office setting, routinely using standard office equipment such as computers, phones, photocopiers and filing cabinets.
- This is largely a sedentary role with some filing required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Individuals may need to sit or stand for extended periods of time.
- Demonstrated excellence may result in hybrid work from home arrangements.
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Care Specialist
2 weeks ago
Jewish Family Services of Western New York Buffalo, United StatesJewish Family Services of Western New York has an exciting opportunity for Care Specialists with our Refugee and Immigrant Center for Healing (RICH). · Do you have a passion for working with survivors of torture and trauma? · Do you have a case management background? · Do you h ...
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Care Specialist
1 week ago
Jewish Family Services of Western New York Buffalo, United StatesJob Description · Job DescriptionJewish Family Services of Western New York has an exciting opportunity for Care Specialists with our Refugee and Immigrant Center for Healing (RICH). · Do you have a passion for working with survivors of torture and trauma? · Do you have a case ...
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Community Care Specialist
3 weeks ago
Berkshire Farm Center and Services Buffalo, United StatesJoin Our MissionThe Community Care Specialist provides intensive interaction and support to youth and families in need of extra assistance on a one-to-one basis through recreational, educational, cultural and social activities. The position is responsible for assisting the team w ...
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Customer Care Specialist
3 weeks ago
Brook & Whittle Buffalo, United StatesJob Description · Job Description · Description:Brook + Whittle, one of the fastest-growing, sustainable, printing solutions companies, is currently seeking a full-time Customer Care Specialist. · The position will be responsible for managing a portfolio of key customer accounts ...
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Community Care Specialist
2 weeks ago
Berkshire Farm Center & Services For Youth Buffalo, United StatesJoin Our MissionThe Community Care Specialist provides intensive interaction and support to youth and families in need of extra assistance on a one-to-one basis through recreational, educational, cultural and social activities.The position is responsible for assisting the team wi ...
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Customer Care Specialist
3 weeks ago
Brook & Whittle Buffalo, United StatesJob Description · Job Description · Description:Brook + Whittle, one of the fastest-growing, sustainable, printing solutions companies, is currently seeking a full-time Customer Care Specialist. · The position will be responsible for managing a portfolio of key customer accounts ...
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Customer Care Specialist
2 weeks ago
Brook & Whittle Buffalo, United States: Brook + Whittle, one of the fastest-growing, sustainable, printing solutions companies, is currently seeking a full-time Customer Care Specialist. · The position will be responsible for managing a portfolio of key customer accounts and building rapport through effective brand/ ...
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Community Care Specialist
1 week ago
Knewin Buffalo, United StatesJoin Our MissionThe Community Care Specialist provides intensive interaction and support to youth and families in need of extra assistance on a one-to-one basis through recreational, educational, cultural and social activities. The position is responsible for assisting the team w ...
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Community Care Specialist
2 weeks ago
Berkshire Farm Center and Services Buffalo, United States· Join Our Mission · The Community Care Specialist provides intensive interaction and support to youth and families in need of extra assistance on a one-to-one basis through recreational, educational, cultural and social activities. The position is responsible for assisting the ...
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Community Care Specialist
2 weeks ago
Knewin Buffalo, United StatesJoin Our Mission · The Community Care Specialist provides intensive interaction and support to youth and families in need of extra assistance on a one-to-one basis through recreational, educational, cultural and social activities. The position is responsible for assisting the tea ...
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Community Care Specialist
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Berkshire Farm Center & Services For Youth Buffalo, United StatesJoin Our Mission · The Community Care Specialist provides intensive interaction and support to youth and families in need of extra assistance on a one-to-one basis through recreational, educational, cultural and social activities.The position is responsible for assisting the tea ...
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Community Care Specialist
3 weeks ago
Berkshire Farm Center & Services for Youth Buffalo, United States Full timeDescription · Join Our Mission · The Community Care Specialist provides intensive interaction and support to youth and families in need of extra assistance on a one-to-one basis through recreational, educational, cultural and social activities. The position is responsible for a ...
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Health Care Navigator Specialist
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Endeavor Health Services Buffalo, United StatesEndeavor Health Services is seeking a full time (37.5 hours per week) Health Care Navigator Specialist (HCNS). This position operates in a unique capacity to support the whole-person health model of service delivery implemented at Endeavor Health Services. The role fulfills a car ...
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Sales Specialist, Critical Care
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Edwards Lifesciences Buffalo, United StatesFor over 50 years, the Critical Care business within Edwards Lifesciences (NYSE: EW) has operated at the intersection of groundbreaking medical innovation and improved patient care. Put simply, we exist because we're committed to creating a world where every patient who should be ...
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Foster Care Family Specialist
6 days ago
Berkshire Farm Center & Services For Youth Buffalo, United StatesJoin Our Mission · The Family Specialist is responsible for coordinating a comprehensive case management plan for youth and families to ensure the safety, permanency and well-being of youth in foster care. · Job ResponsibilitiesConducts assessment of family's strengths and need ...
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Nursing Specialist Palliative Care
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Horizon Group Billington Heights, NY, United States FreelanceYour goal is to maintain the quality of life and dignity of the people entrusted to you for as long as possible. With your special calmness, serenity, and warmth, you help them cope with fears and worries. You are also a contact person for family members and accompany them as wel ...
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OLV Human Services Buffalo, United StatesBehavior Health Specialist- Emergency Foster Care · 150 Martin Rd, Buffalo, NY 14218, USAReq #199 · Wednesday, January 17, 2024 · **Schedules:** · + Afternoon/Evening, Weekend Shifts · + Full Time and Part Time Schedules Available · **Job Summary:** · A Behavior Health Specialist ...
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OLV Human Services Buffalo, United StatesBehavior Health Specialist- Emergency Foster Care · 150 Martin Rd, Buffalo, NY 14218, USAReq #199 · Wednesday, January 17, 2024 · Schedules: · Afternoon/Evening, Weekend Shifts · Full Time and Part Time Schedules Available · Job Summary: · A Behavior Health Specialist (BHS) works ...
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OLV Human Services Buffalo, United StatesBehavior Health Specialist- Emergency Foster Care · 150 Martin Rd, Buffalo, NY 14218, USAReq #199 · Tuesday, May 28, 2024 · Schedules: · Afternoon/Evening, Weekend Shifts · Full Time and Part Time Schedules Available · Job Summary: · A Behavior Health Specialist (BHS) works with ...
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VP, Financial Consultant
1 week ago
Charles Schwab Buffalo, United States Full timePosition Type: RegularYour opportunity · At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together. · Schwab's branch team is at the hear ...
Customer Care Specialist - Buffalo, United States - Brook & Whittle
Description
:Brook + Whittle, one of the fastest-growing, sustainable, printing solutions companies, is currently seeking a full-time Customer Care Specialist.
The position will be responsible for managing a portfolio of key customer accounts and building rapport through effective brand/ product communication to deliver on the customer's printed packaging needs. This is a unique opportunity for a self-motivated candidate who is eager to learn, has experience working in a customer-focused role, and possesses strong interpersonal and problem-solving skills. Ideal candidates will be proactive, detail-oriented and adept at managing high-level customer relationships while delivering topnotch service.
Primary Duties and Responsibilities:
Other Duties: Please note this job description is not designed to cover or contain a listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements:Work Environment & Physical Demands:
Compensation details: 0 Yearly Salary
PIfd648ea97d59-9049
Customer Care Specialist professionals in Buffalo
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Alena Korins
Aspiring Social Worker I College Student